The Team
Naturally Pacific Resort aims to become a top resort that welcomes everyone and offers exciting experiences every day. We are seeking team members who are passionate about providing exceptional hospitality and service, and who align with our values of Passion, Community, Inclusion, and Innovation. Our focus is not only on creating memorable experiences for guests but also on establishing a fulfilling and enjoyable work atmosphere for our team. Becoming part of the Naturally Pacific team will allow you to engage in the hospitality industry within an expanding company that values every individual's input and celebrates achievements collectively.
The Role
As a key member of our team the Server is responsible for delivering exceptional customer service to all guests. They will provide prompt and courteous service, accurate order-taking, and a comprehensive understanding of our menu offerings and daily specials. Always maintaining a friendly and professional demeanor, the Server ensures that every guest enjoys a luxurious and memorable dining experience.
Your contributions to the team include:-
Engage with guests in a friendly manner, providing exceptional customer service.
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Take food and beverage orders, ensuring accuracy and timely delivery.
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Identify and communicate guests’ special dietary needs and requests.
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Maintain extensive knowledge of the menu, including bar items, and provide suggestions.
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Serve food and beverages professionally and courteously.
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Ensure guests are enjoying their meal and promptly address any issues.
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Take and process guest feedback constructively.
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Anticipate and respond to additional guest needs.
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Prepare accurate bills and collect payments efficiently.
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Set and clean tables according to standards, ensuring cleanliness and repair of all items used.
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Perform designated cleaning tasks, including opening and closing routines.
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Adhere to grooming and appearance standards consistently.
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Promptly address guest service issues and refer to management when necessary.
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Assist with special events as needed.
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Strive to work cohesively with all Food & Beverage team members.
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Follow OH&S standards and all resort policies and procedures to ensure a safe workspace.
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Additional tasks and duties as assigned.
What you need to be successful:-
1 year experience working in a serving position.
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Experience providing excellent customer service in a fast-paced environment.
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Strong attention to detail and a commitment to maintaining high standards.
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Excellent customer service and communication skills.
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Excellent team player with positive interpersonal skills and professional personality.
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Flexible and adaptable, able to work well under pressure.
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Strong ability to establish and maintain effective working relationships with team members.
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Ability to handle money accurately and operate a point-of-sale system.
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Strong organizational skills with the ability to monitor the entire dining and bar areas.
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Availability to work mornings, evenings, weekends, and holidays.
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Physical ability to stand and walk for long periods.
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Serving It Right Certificate.
Perks & Benefits
At Naturally Pacific Resort, we are committed to fostering a positive and supportive work environment where our employees feel valued, respected, and motivated to excel. We believe that by investing in our team members' well-being and professional development, we can collectively achieve success and create a thriving and fulfilling work environment.
You will be eligible to receive wages starting from $18.25 to $20.00 per hour, this will be determined by your skill set, education and experience.
The Resort
At Naturally Pacific Resort, our mission is to provide guests with a memorable and meaningful experience. Located at the crossroads of the forest, mountains, and the Pacific Ocean in Campbell River BC, Naturally Pacific’s 100-room resort features a luxury spa, upscale restaurant and 18-hole golf course with a virtual driving range and lounge. This coastal destination offers spectacular views and access to some of the best outdoor experiences in the world. From eco-adventures, internationally renowned salmon fishing, wildlife watching, to traversing the parks and trails, Campbell River is a doorway to adventure.
Thank you and we look forward to receiving your application!
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