Job Summary
The Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting, and service that makes a genuine connection is what has a Milestones’ Guest looking forward to their next visit. This is your opportunity to be a part of it.
As a Manager of Guest Experience at Milestones, you ensure the highest level of service for each guest within your restaurant. You drive food quality, maintain cleanliness, inspire and maintain high team morale, all while developing others!
This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Promote teamwork and communicate in a positive and professional manner to all departments to ensure the needs of our guests are being met at all times
- Driving a knowledge passion around our food and LWB programs
- Work with fellow managers on coaching, execution of initiatives and embedding hospitality
- Leading a workforce of over 20 teammates, including recruitment, training and development
- Managing and maintaining cost controls of food and beverage as well as restaurant labour
Skills
- Proven experience in restaurant hospitality and leadership.
- Strong customer service skills with an emphasis on hospitality.
- Excellent phone etiquette and proficiency in POS.
- Ability to communicate effectively with guests and staff
- Detail-oriented with strong organizational skills to manage multiple tasks simultaneously.
- Ability to work well under pressure in a fast-paced environment while maintaining professionalism.
- A positive attitude, team player mentality, and willingness to assist teammates as needed.
**Additional pay includes tip pool distribution!
The successful candidate demonstrates leadership that aligns with a culture of constant improvement, growth and is constantly striving for excellence while encouraging their team to do the same. Our Managers take pride in the ownership of the hospitality program in their location- if this sounds like you, apply today!
We thank all applicants for their interest in joining Milestones, but only successful candidates will be contacted for an interview. As part of our accessibility commitment, there are alternative ways to interview with us. Please inform us if you require interview accommodation.
Job Types: Full-time, Part-time
Pay: From $21.00 per hour
Benefits:
- Discounted or free food
- Extended health care
- Store discount
Experience:
- Restaurant management: 3 years (preferred)
Licence/Certification:
- First Aid Certification (required)
- Smart Serve (required)
- Food Handler Certification (required)
Work Location: In person
