The Student Operator supports the Operations Team within the Network Infrastructure and Data Center Operations unit by assisting with routine operational and administrative tasks. The role contributes to the team’s day-to-day activities by helping maintain operational records, documentation, and internal databases. Responsibilities include assisting with data processing tasks, maintaining and updating operational documentation, and supporting routine operational procedures. The student may also assist with monitoring operational processes, responding to basic service requests, and providing on-site technical support to staff and faculty as needed. Working under the guidance of other technical staff, the student will gain exposure to enterprise IT infrastructure, operational workflows, and best practices used in managing such environments. This position provides an opportunity to develop practical, technical and operational skills within a collaborative and professional IT environment.
Qualifications
Education:
- Must be a full-time student at Western (enrolled in minimum 3.5 courses), and expect to retain full-time student status for the duration of this appointment
Experience:
- Previous work experience in a similar role or within the department
Skills, Abilities & Expertise:
- Ability to follow processes and practices with a high level of attention to detail
- Strong written and verbal communication skills with the ability to adapt communication style to suit the audience and situation
- Ability to maintain a positive, outgoing attitude with a genuine customer service orientation
- Reliable and dependable with the ability to consistently work the assigned schedule
