Job Title: Appointment Coordinator (Remote Contact Centre Agent)
Company: Reunion Hearing Beltone
Location: 100% Remote (Canada)
Job Type: Full-Time (Up to 44 hours/week)
Schedule: EST: Monday–Friday 8am–8pm, Saturday 10am–4pm (varied shifts)
About Us
At Reunion Hearing Beltone, we are passionate about transforming lives through better hearing. With over 35 clinics across Canada, our mission is to provide compassionate, professional, and personalized hearing care to every individual we serve. We believe that better hearing can be life-changing, and our team is committed to delivering exceptional service with a proactive spirit, a warm heart, and a professional attitude.
Position Overview
We are seeking a Remote Appointment Coordinator to join our growing contact centre team. This role is ideal for someone who is confident, caring, and thrives in a fast-paced, customer-focused environment. You will be the first point of contact for individuals—primarily seniors—seeking hearing care services, and your ability to communicate clearly and compassionately will be key to building trust and encouraging appointments.
Key Responsibilities
- Make outbound calls and receive inbound inquiries using dialer software and CRM tools.
- Schedule appointments at our hearing clinics across Canada.
- Communicate clearly and confidently with individuals who may have hearing loss.
- Demonstrate empathy and professionalism in every interaction.
- Maintain accurate records and follow call scripts and protocols.
- Meet daily and weekly performance targets.
What We’re Looking For
- Strong, clear speaking voice and excellent phone communication skills.
- Empathy and patience when speaking with seniors and individuals with hearing loss.
- Tech-savvy: Comfortable using dialer systems, scheduling tools, and CRM platforms.
- Trustworthy and confident: Able to build rapport quickly and convey credibility.
- Flexible availability: Willing to work varied shifts Monday to Saturday (up to 44 hours/week).
- Appropriate work-from-home environment.
- Previous experience in a contact centre or healthcare setting is an asset.
Why Join Us?
- Fully remote position.
- Supportive team environment with ongoing training.
- Opportunity to make a meaningful impact in people’s lives.
- Be part of a brand that values integrity, compassion, and innovation in hearing care.
Apply today to help Canadians rediscover shared moments.
Job Type: Full-time
Base Pay: $18.00-$20.00 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
Experience:
- Call center: 1 year (preferred)
Work Location: Remote
