Company:
Sage Parts is a global leader in the supply of GSE (Ground Support Equipment) and airport-related replacement parts, serving customers across five continents. As the world’s largest provider in its space, the company continues to grow and evolve, offering employees the opportunity to build meaningful, long-term careers within a dynamic and expanding organization.
With a strong focus on people and culture, Sage Parts fosters a professional, collaborative work environment where employees are supported in their development and advancement. The company is committed to work-life balance, offering generous benefits, along with a workplace culture that values both performance and well-being.
Opportunity:
Sage Parts has established that the enhancement of the Integrated Solutions business line is at its highest strategic priority. We are seeking an agile and experienced leader of people, who will partner with multiple stakeholders in a matrix organization and deliver positive financial results.
The ideal candidate is flexible and agile, has a multicultural mindset, passion for challenges, and a continuous improvement approach to growing the business.
He / She excels at:
· Customer focus
· Creative and smart solutions
· Financial acumen
· KPIs driven
· Operational excellence
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Monitor the performance of SLAs and KPIs according to the contract
- Drive customer centric enhancement of the contract
- Develop additional services to increase the relationship with the customers
- Develop the branch team; including hiring, dismissals and retention
REQUIREMENTS / REQUESTED QUALIFICATIONS
- Customer driven and excellence in execution
- Operational excellence
- High level of accountability for operational performance and customer satisfaction
- Proven ability to manage expenses
- Strong entrepreneurial spirit
- Experience managing remote locations/workforce
- KPIs and SLAs management
- Project management
- Change agent
Desirable qualifications:
- 5 + years of experience in Lead or Supervisory positions
- B.S. or M.S Degree in Management Supply Chain or Engineering is a plus
- Experience in GSE industry
- Experience in Integrated Solutions Operations and Contracts
- Additional languages are a plus
Deliverables:
- Integrated Solutions Contract Financials
- Revenue
- EBITDA
- Inventory
- Meet contractual targets
- SLAs
- Added value services development and implementation
We stand behind our customers, products, and services as responsibility, support and continuous improvement are the key words which drive our work attitude. We also believe in work as an essential way to achieve success, and we aim to build a work environment which fosters individual growth and personal achievement for our employees through empowerment.
If our values match yours, we would like to hear from you!
Benefits Offered Include:
Medical, Dental, Vision, Short/Long-Term Disability, Life Insurance, 401(k) plan, HC-FSA, DC-FSA, HAS, Paid time off, Holidays.
Sage Parts is an equal opportunity employer. Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, creed, age, disability, national origin, genetic information, veteran status, pregnancy, childbirth, medical needs arising from pregnancy or childbirth, medical conditions related to pregnancy or childbirth, including, but not limited to, lactation, or any other characteristics protected by law, unless a bona fide occupational qualification applies.
Travel/Expected Work hours
40 hr work week plus additional hours when demand requires
Work Environment
Warehouse environment that could have exposure to cold, heat, noise, and dust
Physical requirements
Ability to lift up to 50 pounds and stand or walk for extended periods.
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
Work Location: In person
