Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then we’d love to hear from you!
We need more than a Service Advisor; we need an expert in the art and science of Customer service—someone who is equally as comfortable greeting Customers as they are scheduling appointments and acting as a liaison between our Customers and our Service Techs.
Job Responsibilities
- Attitude is everything—greet service department customers promptly and courteously
- Listen to each Customer and clearly articulate repair needs to Techs
- Upsell recommended/additional services using low-pressure, high-integrity methods
- Provide accurate estimates of repair/maintenance costs
- Follow up on each repair and keep Customers informed of progress
- Notify Customers when vehicles are ready for pick up
- Handle minor Customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
Previous experience as an Automotive Service Advisor is preferred.
We have 4 London locations all of which are full-service facilities offering mechanical services including brakes, wheel alignments, wheel balancing, tune-ups, suspension and shocks, cooling systems, air conditioning and exhaust systems.
We Offer MORE than just a Job – We Offer Opportunity, Success and Satisfaction.
With a Competitive Salary plus the opportunity for unlimited commission on Sales, VIP AUTOPRO is a premiere employer in the London, Ontario community.
JD Power named NAPA AUTOPRO as #1 in Customer Service in Canada for 2018.
Plus, all 4 of our locations have been honoured with achieving the Gold Standard in AutoPro - the highest standard in the Ontario Region!
Welcome to VIP AUTOPRO!
If you would like to be a part of the great team here at VIP AUTOPRO, please apply today.
Compensation depends on experience.
Job Types: Full-time, Permanent
Pay: From $20.00 per hour
Benefits:
Experience:
- service advisor: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
