Project Manager/Leader

Softline Technology
Toronto, ON

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Job details

Contract
9 hours ago

Qualifications

Cloud infrastructure
Incident management
Change management
Schedule management
Project management
Release management
ITIL
IT project management
Communication skills

Full job description

Description

Responsibilities:

Lead and manage the delivery of complex IT infrastructure and operational projects, overseeing full project lifecycle activities including scope, schedule, cost, and risk management.
Coordinate release planning and patching activities, ensuring alignment with operational priorities and minimal service disruption.
Engage and communicate with stakeholders, including ministry partners, executive leadership, and technical teams, to ensure clear direction, alignment, and timely decision-making.
Support IT operations by coordinating incident response, managing service tickets, and facilitating change management processes, including CRQs.
Drive infrastructure initiatives and manage ITS engagement to ensure compliance with standards, processes, and governance requirements.
Identify, assess, and mitigate project and operational risks, providing recommendations to support informed decision-making.
Prepare and maintain project documentation and reporting, ensuring effective knowledge transfer and transparency across teams.

Experience Requirements

Experience Requirements:

Minimum 8–10 years of IT project management experience, preferably in infrastructure or operations environments
Proven experience managing multiple concurrent projects and operational priorities
Experience with release management, patching cycles, and change management processes (e.g., CRQs)
Experience supporting incident management and service operations
Strong stakeholder engagement and communication skills, including working with senior leadership
Demonstrated ability to manage project scope, schedules, budgets, and risks
Excellent problem-solving, organizational, and decision-making skills

Desirable Skills:

Experience in public sector or large enterprise environments
Familiarity with ITIL processes (incident, change, problem management)
Experience with infrastructure delivery (cloud, on-prem, or hybrid)
Knowledge of enterprise governance and ITS engagement processes

Knowledge Transfer Requirements:

Knowledge transfer will occur throughout the engagement via regular meetings, documentation, and working sessions. All project artefacts must be documented and transferred to ensure continuity and sustainability of operations.

Evaluation Criteria

Project Management and Delivery Experience – 50%

8–10+ years of demonstrated experience managing complex IT projects, preferably in infrastructure and operations environments
Proven ability to manage full project lifecycle (scope, schedule, cost, risk, and quality)
Experience coordinating releases, patching cycles, and change management (e.g., CRQs)
Experience managing multiple concurrent projects in fast-paced environments

Technical Coordination and Operations Support – 20%

Experience supporting IT operations, including incident, change, and service management processes
Ability to coordinate technical teams and resources to deliver complex infrastructure initiatives
Demonstrated experience identifying and managing project and operational risks

Communication and Stakeholder Management – 25%

Proven ability to engage effectively with stakeholders, executives, and technical teams
Strong verbal and written communication skills, including reporting and documentation
Experience facilitating decision-making and resolving conflicts across stakeholders
Demonstrated ability to collaborate and build strong working relationships

Desirable Skills – 5%

Public sector experience
Knowledge of ITIL frameworks and best practices
Experience with cloud and hybrid infrastructure environments
Awareness of emerging IT trends and technologies

Supplier Comments

Closing Date/Time: 2026-07-29, 11:00 a.m.

Max submission: 2 (two)

5 days onsite

Must Have:

8–10+ years of demonstrated experience managing complex IT projects, preferably in infrastructure and operations environments
Public Sector experience
Strong technical background in web applications and modern cloud infrastructure (very important)
Experience managing varity of products /products
Variety/range of technical people
Demonstration of a people-first approach

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Responsibilities:

Experience Requirements:

Desirable Skills:

Knowledge Transfer Requirements:

Evaluation Criteria

Project Management and Delivery Experience – 50%

Technical Coordination and Operations Support – 20%

Communication and Stakeholder Management – 25%

Desirable Skills – 5%

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