Job Title: Customer Service Representative/Client Relations
Company: TRH Plumbing & Heating
About Us:
TRH Solutions is a locally owned company serving the Tri-City and surrounding areas with commercial and residential Plumbing, HVAC, Hydronic Heating and General Contracting services. We're expanding, and we’re looking for someone with a strong customer service background ready to join our team as a Customer Service Representative who is energetic, organized, passionate about helping customers and thrives in a fast-paced environment.
Job Description:
We're not just hiring someone to answer phones. We're looking for someone to build relationships with both new and existing clients. As our company grows, so do the opportunities! The right person in this role could grow into positions like:
- Service Coordinator/Operations - Overseeing dispatching, scheduling, and coordinating our service teams
- Administrative Assistant – Invoicing, Accounts payable, Accounts receivable
- Account Manager - managing your own portfolio of customer accounts and building lasting relationships
What You'll Be Doing
You'll begin as the friendly voice customers hear when they reach out to TRH. Your energy and professionalism create the first impression that sets the tone for everything that follows.
Your day includes:
- Handling customer calls with warmth and professionalism - making people feel heard and helped during stressful situations
- Scheduling service appointments and keeping our calendar organized
- Coordinating with our service staff and technicians throughout the day as priorities shift
- Following up with customers to ensure they're satisfied and helping them book return visits
- Managing billing inquiries and processing payments
- Supporting our trades team – Plumbers, HVAC techs and Laborers who depend on smooth operations
- Problem-solving on the fly to keep customers happy and our team running efficiently
- Learning our business from the ground up - understanding how all the pieces fit together
Is This You?
We're looking for someone who:
Wants to build a career - you're looking for a place to grow long-term Is naturally upbeat and personable
- People feel comfortable talking to you Thrives in a fast-paced environment
- You stay calm and organized when things get busy
- Picks things up quickly, you're a fast learner! Thinks ahead
- You see opportunities to improve processes and make things run smoother
- Communicates clearly on the phone, in emails, and face-to-face Takes initiative
- You don't wait to be told what to do when you see something that needs attention
- Shows up reliably
- Our team and customers count on you being here 8-4, Monday to Friday (this is an in-office position)
- Gets along with different types of people, from stressed homeowners and business professionals to experienced tradespeople
- Has experience with the following: Microsoft Word and Excel, Outlook
Bonus points if you have:
- Previous experience in trades, construction, or service industries (Plumbing, HVAC, Electrical, General Contracting etc.)
- Background in customer service, sales, or hospitality
- Experience in using scheduling or business software
What We Offer
Starting Pay: $20–23/hour (with growth potential as you take on more responsibility) Schedule: Monday–Friday, 8am–4pm (no weekends!) Location: 1170 Franklin Blvd, Cambridge, ON (in-person)
Benefits:
- Dental care
- Vision care
- Life insurance & disability coverage
- On-site parking
- Casual dress code
- Team breakfasts, holiday parties, and team-building events
What Makes TRH Different:
We're a tight-knit team that works hard and supports each other. You won't just be "the person answering phones" - you'll be part of our growth story. As we expand into new services and markets, we need people who can step up and grow into leadership roles. We promote from within, we invest in our people, and we reward those who show they're ready for more!
You'll work alongside skilled tradespeople who take pride in their work, owners who are hands-on and invested in your success, and a team that celebrates wins together. If you want to be somewhere where your contributions matter and your growth is actually a priority, this is it.
Job Type: Full-time
Pay: $20.00-$23.00 per hour
Application question(s):
- Where do you see yourself in 2-3 years? Which of the growth paths we mentioned
(Account Manager, Service Coordinator/Operations, Administrative Assistant)
interests you most, and why?
- 1) Tell us about a time you handled a challenging customer or stressful situation.
What happened and how did you turn it around?
- 2) What does "reliable" mean to you in a workplace?
Work Location: In person
