Seeking a dedicated and motivated Medical Office Assistant (MOA) to work in a community Pediatric Ophthalmologist’s office in northern Surrey (Fraser Heights). We serve a large catchment area with a diverse population. We are looking for a friendly and efficient candidate with a positive attitude that can work well with patients, parents, as well as coworkers in a busy but rewarding environment! Our goal is to provide an excellent eye care experience to our patients.
Key Responsibilities and Duties:
*Primary point of contact for patients/parents, referring offices, medical professionals*
- Reception – receive and register patients
- Answering phone calls and writing emails
- Scheduling/managing patient appointments and waitlists
- Process/scan/file incoming referrals and documents, with basic triaging
- Liaising with hospitals to assess and schedule OR bookings
- General tasks: office tidiness and keeping track of supplies
Qualifications and Skills:
- MUST have MINIMUM one (1) year experience and proficiency using the EMR Accuro
- MUST have AT LEAST one (1) year working in a specialist physician’s office, or AT LEAST two (2) years working in a family medicine practice
- MOA certification preferred
- MUST have excellent computer skills, and able to operate a range of office equipment (telephone, fax, computer, printer, scanner, etc.)
- Ability to use certain ophthalmological machines (e.g. OCT) is an asset but not necessary
Characteristics Desired:
- Responsible, efficient, and organized, while being a great problem-solver
- Excellent communication skills – ability to write well and have professional, empathetic etiquette over the phone and email
- Adaptable and flexible
- Friendly, personable, and a team-player
- Detail-oriented, thorough, punctual, and independent
- Ability to prioritize and multitask, with good time-management skills
- Practices patience with various patient types and can work under pressure
- Receptive to feedback and adaptable to change
Benefits (after passing probationary period):
- Competitive salary commensurate with experience
- Vacation time & sick days
- Extended benefits (health/dental) partially subsidized
- Free on-site parking
- Great patient population and work environment!
Hours: Monday to Friday, 8:00am to 4:00pm
Languages: English fluency required, other languages a bonus!
Location: Surrey, BC
Other Healthcare Considerations:
- Selected applicant will have to be vaccinated with the routine immunizations, as well as against COVID-19, as the office serves vulnerable and immunocompromised populations of patients
*Please submit your CV (including your email address, physical address, and phone number), along with a cover letter and a list of 2-3 contacts for references.
*Only those selected for an interview will be contacted.
*Selected applicant will undergo a probationary period of three months.
Job Type: Full-time
Pay: $22.00-$26.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Surrey, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- Accuro (EMR): 1 year (preferred)
Licence/Certification:
- MOA certification (preferred)
Work Location: In person
