Assistant Guest Experience Manager
CedarCreek Estate Winery | Kelowna, BC
CedarCreek Estate Winery is seeking an Assistant Guest Experience Manager to help lead the daily execution of our guest-facing winery experiences in Kelowna. This is an exciting opportunity for a hospitality leader who thrives in a premium, seasonal estate environment and is passionate about creating welcoming, meaningful moments for guests, members, and visitors.
At CedarCreek, our guest experience is rooted in a deep connection to the Okanagan, our Home Block vineyards, our culinary program, and the warmth of genuine hospitality. In this role, you will support the leadership of the Guest Experience team, oversee reservation and experience execution, coach team members, contribute to sales and revenue goals, and partner across departments to ensure CedarCreek experiences are thoughtfully planned, efficiently delivered, and aligned with estate and company standards.
What You’ll Do
- Support the day-to-day leadership of the Guest Experience operation, ensuring every touchpoint reflects CedarCreek’s standards for warm, elevated, and terroir-driven hospitality.
- Lead with strong floor presence, supporting service execution, guest recovery, team communication, and real-time operational needs.
- Build effective schedules, support payroll review, and help align labour planning with business levels, guest demand, events, culinary capacity, and revenue targets.
- Coach, motivate, and develop team members through clear communication, training, feedback, and performance support.
- Oversee reservation and experience details, including Tock updates, VIP requests, overbookings, special guest needs, member experiences, and future experience planning.
- Partner with Events, Culinary, Marketing, Wine Club, HR, Finance, and Estate leadership to deliver seamless guest experiences across the winery, tasting room, and Home Block hospitality spaces.
- Support sales initiatives, guest follow-up, corporate gifting opportunities, inventory awareness, wine ordering, and operational reporting.
- Help bring the CedarCreek story to life through guest experiences that connect wine, food, sustainability, and the unique character of the Okanagan.
What You Bring
- 5+ years of experience in hospitality, guest experience, winery operations, luxury retail, sales leadership, or a related guest-facing environment.
- Experience leading, coaching, scheduling, and developing hourly or seasonal teams.
- A strong guest-first mindset with the ability to balance service excellence, commercial goals, operational priorities, and brand storytelling.
- Confidence working with reservation, CRM, scheduling, payroll, inventory, and reporting systems; experience with Tock, Commerce7, UKG, Excel, or Power BI is an asset.
- Strong communication, organization, problem-solving, and relationship-building skills.
- A calm, professional, solutions-focused approach in a fast-paced, seasonal estate environment.
- Passion for wine, food, sustainability, hospitality, and creating memorable experiences connected to place.
- Serving It Right certification, or the ability to obtain and maintain certification.
Why Join CedarCreek Estate Winery
- Be part of one of the Okanagan’s original winery estates, known for award-winning wines, sweeping vineyard and lake views, thoughtful hospitality, and a strong connection to place.
- Work in an estate environment that brings together wine, food, sustainability, and guest experiences through CedarCreek’s Home Block vineyards and culinary program.
- Lead and develop a passionate team in a premium guest experience environment.
- Work cross-functionally with talented teams across Wine Club, Culinary, Events, Marketing, Finance, HR, and Estate Operations.
- Contribute directly to the creation and delivery of memorable experiences for guests and members.
- Build your career in a dynamic, seasonal, and highly collaborative hospitality setting in the heart of the Okanagan Valley.
Working Conditions
This is an on-site role at CedarCreek Estate Winery in Kelowna that requires regular floor presence and flexibility to support weekends, evenings, holidays, private events, and seasonal business peaks. The role involves working in a fast-paced winery and hospitality environment and may require extended periods of standing, walking, and moving throughout indoor and outdoor estate areas.
Why Join Us?
Iconic Wineries of British Columbia is committed to hiring, engaging, and growing qualified, talented, and motivated team members at every level of our organization. We offer competitive compensation that recognizes individual and company performance. The typical hiring range for this position is $65,000 - $75,000 annually complemented by a bonus plan; the base pay is determined by market location and job-related knowledge, skills, experience, and education.
As part of our Total Rewards program, we are also proud to offer:
- Access to company-matched RRSP contributions
- Extended health and dental benefits, and mental health plans with 24/7 access to care and support for you and your family
- Paid time off
- Training and development to build a fulfilling career
At Iconic Wineries of British Columbia, we exist to Unearth the Extraordinary:
Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day, connecting our global organization across all business units, roles, and locations. We are:
Best in Our Craft
We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.
Ambitiously Curious
We stay curious, dreaming big and navigating the unknown with an enduring belief in better.
Made With Humility
We bring humility, authenticity, fun, and support to every collaboration and celebrate wins as a team.
Daringly Disruptive
We disrupt the status quo, moving fast to seize opportunities and acting scrappy to stay ahead of industry giants.
