About Us:
At John Bear Auto Group, our dedication to excellence and quality service begins with our people. As a top dealership, we pride ourselves on attracting and retaining top talent who bring drive, skill and commitment to the delivery of outstanding customer service.
Founded in Hamilton in 1979 by John Bear, the group now has three dealerships in Southwest Ontario and sells GMC, Chevrolet, Buick and Cadillac vehicles in St. Catharines, Hamilton, New Hamburg, as well as the surrounding Niagara and Kitchener-Waterloo regions.
John Bear is a family-owned business and we pride ourselves on treating our customers like family. Our successful business is built on repeat customers, and our goal has always been to cultivate a trusting relationship focused exclusively on creating value for our customers. We offer great deals, friendly service and a helping hand when it comes time to selling and servicing new and used vehicles.
Position Summary:
John Bear Buick Chevrolet GMC Cadillac is looking for an enthusiastic and driven individual that has a passion for customer service to work in our Business Development Centre as a Business Development Representative in Sales. In this role, you will act as the primary point of contact and representative for our dealer in Hamilton. This role acts as the connection between the customer and the sales department, taking charge of inbound business opportunities and promoting conversions into qualified appointments.
Responsibilities:
Communicate with customers by phone or email to provide information, updates, promote business opportunities and/or to schedule and confirm appointments
Provide exceptional customer service when dealing with customers
Assist customers during their navigation on the website
Respond to online chat with customers surfing on the company’s website
Provide information on and actively promote motor vehicles or promotions
Perform outbound call campaigns as required
Offer information to clients on new and used vehicles with an end goal being to secure an appointment for the sale
Enter the results of each communication into the CRM software and perform necessary follow-ups
Maintain a high level of customer satisfaction
Continue to update job knowledge by participating in educational opportunities and reading manufacturers' publications
Stay up to date on dealer and dealership promotions
Handle customer complaints immediately
Other duties as assigned
Qualifications:
Sales experience
Excellent telephone communication skills
Highly effective communication (verbal and written) and interpersonal skills in order to work with customers and colleagues
Skilled at providing an exceptional customer experience
Understanding of service department operations
Ability to multitask in a fast-paced environment
Proven track record for setting and achieving performance goals
Strong computer skills and experience with Microsoft and Outlook
Dealer related systems experience would be considered an asset (Dealermine, Reynolds and Reynolds and CRM)
Detail oriented with excellent time management and organizational skills
Team oriented and adaptable
Professional work ethic, responsible, vested in dealership success
What We Offer:
A competitive compensation plan
A full and comprehensive benefits package
Employee Vehicle Purchase program
A solid foundation of customers from over 40 years of business
A leadership team that trains and mentors its staff to ensure success for new team members
An open-door environment that promotes close collaboration within all levels of the organization
Opportunity for advancement
Employee Assistance Program
On-site parking
Professional team-spirited environment
No Sunday or holiday work, more time to enjoy your friends & family!
Salary: $35,000.00-$50,000.00 per year, plus monthly bonus opportunities.
If you require any sort of accommodation at any time during the recruitment process, please let us know.
While we appreciate all applications received, only those selected for an interview will be contacted.
