Job Description
Drive Products is a National Distributor of truck mounted equipment, and a Canadian Leader in the design and installation of truck equipment systems solutions. Due to growing business, Drive Products has an immediate need for the following at our Calgary facility:
Service Writer
Capable
- The Service Writer will be responsible for scheduling service work in the service department and for selling recommended or required services to customers. They will act as the first-line of customer relations and service representative. The Service Writer is responsible for gathering and interpreting information on vehicle condition from the Service Technicians in order to advise the customer on recommended or urgently required services and communicate this information in a professional manner, explaining the benefits of services and the potential outcomes of postponing repairs.
- High school diploma and 2-3 years of experience and/or training in a customer service role or equivalent
- Comprehensive knowledge of Hydraulics systems in both mobile and industrial applications
- Knowledge of snow and ice control systems
- Knowledge of other truck mounted equipment
- Sourcing/ordering parts as needed
- Completing/documenting work order records (NSM)
Detailed
- Excellent analytical, troubleshooting, and problem solving skills.
- Strong written and verbal skills to communicate with all levels of the organization and external parties.
- Excellent conflict resolution skills, diplomacy, and tact.
- Persuasive, motivational, and persistent.
- Able to work well under pressure.
- Strong attention to detail.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Ability to prioritize and organize tasks in order to meet deadlines.
- Ability to multi-task in a fast paced environment.
- Computer literate with the ability to learn customer service software applications (i.e. Great Plains, Microsoft Word / Excel / Outlook)
Team Player
- An ability to adapt to rapidly changing working conditions
- Fast Paced Environment
- Dependable and punctual employee
What we Offer
- Drive Products provides competitive wages, a comprehensive benefits package as well as various opportunities to build on your skills and grow within the organization.
To join our team, please forward your resume and quote the position you are applying for in the subject line.
While we appreciate all applicants, only those selected for an interview will be contacted.
Please note that Drive Products is an equal opportunity employer and is committed to fair and accessible employment practices. Upon request, suitable accommodations are available for applicants invited to an interview.
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
