The Opportunity
Our Client is actively modernizing how its IT function operates and this role sits at the center of that transformation. As Manager, Business Solutions, you will be the Head of IT's strategic partner: the person who owns how we develop, deliver, and govern the technology that runs our business.
This is not a caretaker role. You will be building vendor governance where there isn't much, shaping the organization's strategy on build-versus-buy decisions, and converting a contractor-heavy environment into a function with real institutional capability. If you thrive on complexity, operate well without a fully defined playbook, and want to leave something better than you found it this is worth your time.
What You Will Do
- Own the end-to-end SDLC from requirements through release for both internally built and vendor-delivered solutions, setting the standard for how software gets done at the organization.
- Build and run the vendor governance program: define SLAs, conduct QBRs, manage contracts and renewals, and hold partners accountable to commitments.
- Advise the Head of IT on vendor strategy which relationships to deepen, which to restructure, and where it makes sense to build capability in-house over time.
- Lead the internal QA team and set the testing standards that govern how software reaches production.
- Manage the application portfolio budget, including operating forecasts, vendor financials, and cost optimization opportunities.
- Coordinate across product owners, developers, QA, and external vendors to ship software that is secure, reliable, and fit for purpose.
- Stay close to industry trends and bring actionable technology recommendations to IT leadership.
What We Are Looking For
Required
- 7+ years of IT management experience with a clear track record of owning vendor relationships and software delivery end to end.
- Technical enough to manage developers and QA you can evaluate a solution, spot a gap, and push back when something is not right.
- Experience managing vendor governance: SLAs, contract renewals, QBRs, and escalation management.
- Background implementing or supporting enterprise systems (CRM, financial platforms, DMS, or similar).
- Strong business and financial acumen; experience managing IT operating budgets.
Preferred
- Financial services, banking, or regulated industry experience FINTRAC familiarity is a strong plus.
- Exposure to Salesforce, MuleSoft, SAP, or Defi Solutions.
- Experience building vendor governance frameworks in environments with low existing maturity.
- Agile delivery experience or involvement in an agile transformation.
What We Offer
- Vehicle allowance (role-eligible details provided during the process)
- Hybrid schedule: Tue/Wed/Thu in the Markham office
- A genuine leadership mandate at a company with the backing of a global brand and the urgency of an organization actively investing in its own transformation
About Our Client
Our Client provides retail, leasing, and wholesale financial services to automotive dealerships and customers across Canada. As a wholly owned subsidiary of a global automotive corporation, we combine the stability and reputation of a global brand with the pace of a company in active transformation. Our Markham, ON headquarters is home to a team focused on building the systems and capabilities that will define how the organization operates for the next decade.
Our Client is an equal opportunity employer.
Pay: $130,000.00-$150,000.00 per year
Benefits:
Work Location: Hybrid remote in Markham, ON
