Overview:
WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward, we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job? The adventure begins right here, with you, at SITA.
ABOUT THE ROLE & TEAM
As a Technician Field Ops, your role will be to provide Service Operations support to internal and external customers in accordance with SITA standards. You will work on-site at Calgary Airport.
WHAT YOU WILL DO
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Provide Service Operations support to internal and external customers in accordance with customer contracts and Service Level Agreements (SLAs).
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Act as the customer’s single point of contact (SPOC) when required, coordinating intervention scheduling with the customer’s internal resolver groups and the Service Desk.
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Identify, report, and escalate issues that cannot be resolved at the current support level.
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Participate in shift work schedules, as determined in coordination with the manager.
Qualifications:
ABOUT YOUR SKILLS
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1–3 years of desktop support experience required.
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Experience working directly with external customers and delivering against SLAs
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Airline experience and/or ATI knowledge is an asset.
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Degree, diploma, or certificate in Computer Science, Electronic Engineering, or equivalent.
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Industry certifications such as Cisco, ITIL, Microsoft, or VMware preferred.
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At least 3 years of experience with Windows 10, including break/fix support for workstations, printers, and monitors.
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Basic network troubleshooting skills required.
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Strong written and interpersonal communication skills. Ability to work on-site.
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Must be eligible to obtain and maintain Transport Canada security clearance.
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Occasional travel may be required.
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Valid driver’s license required.
WHAT WE OFFER
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
“Equal Employment Opportunity Employer / Veterans / Disabled. SITA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Starting Compensation: CAD $54,000.00/Yr. Compensation Note: Hidden (-999)
