Job Overview
Prescare Nursing & Healthcare Staffing Inc. is a growing healthcare services company providing home care, healthcare staffing, and support services. We are committed to delivering dependable, responsive, and compassionate service to clients, families, and healthcare partners.
We are seeking a highly organized and proactive Administrative Officer to join our team and support operations in Moncton. This is a high-responsibility administrative and coordination role for someone who can manage competing priorities, communicate confidently, and help ensure smooth day-to-day operations across multiple service lines. The ideal candidate will be responsible for managing daily office operations, supervising staff, and ensuring efficient administrative processes. This role requires strong communication, organizational skills, and the ability to handle multiple tasks in a fast-paced environment.
This position supports our homecare, staffing, and cleaning divisions, with a strong focus on client communication, intake coordination, administrative reporting, service operations, payroll/timesheet follow-up, and scheduling support.
Position Summary
The Administrative Officer plays an important role in ensuring that administrative systems, client service coordination, and operational workflows run effectively. This role requires someone who is able to work independently, respond quickly to changing needs, and maintain professionalism in a fast-paced environment.
The successful candidate will help coordinate internal processes, support staff and client communication, maintain administrative systems, and contribute to operational continuity across the organization.
Responsibilities
- Answer incoming calls and respond to client and service inquiries professionally and efficiently
- Support new client intake, administrative follow-up, and service coordination
- Assist with homecare client coordination and scheduling
- Help manage urgent staffing changes, service coverage issues, and schedule adjustments
- Follow up on staff timesheets, attendance records, scheduling records, and payroll-related administrative tasks using internal and client-facing systems
- Implement, maintain, and improve administrative procedures and workflows
- Review and evaluate internal administrative processes for efficiency and consistency
- Establish work priorities and ensure procedures are followed and deadlines are met
- Carry out day-to-day administrative activities of the organization
- Assemble data and prepare periodic and special reports, correspondence, and internal documentation
- Maintain accurate records, data entry, and digital filing systems
- Support administrative coordination of service agreements, forms, and internal documentation
- Train and support staff on administrative processes and internal procedures, as needed
- Oversee and coordinate office administrative procedures
- Help monitor administrative workflow and operational performance
- Resolve scheduling, staffing, and service-related issues in a timely and professional manner
- Prepare reports and updates for senior management
- Support compliance with company policies, internal procedures, and administrative standards
- Coordinate office workflow and administrative activities to help ensure operational deadlines and priorities are met
- Participate in rotating after-hours and weekend administrative support, as required
Skills
- Proven supervising experience with team management capabilities
- Proficiency in QuickBooks and general bookkeeping practices
- Strong front desk and multi-line phone system skills with excellent phone etiquette
- Experience in human resources, payroll administration, and office management
- Excellent organizational skills with attention to detail in filing and record keeping
- Effective communication skills for interacting with staff, vendors, and clients
- Ability to handle clerical tasks efficiently within a busy office environment
- Experience with vendor management and procurement processes
- Knowledge of training & development practices to support staff growth
- Budgeting experience to assist in financial planning and expense control
- This position offers an engaging work environment where your organizational talents will contribute significantly to our operational success. We value professionalism, initiative, and a collaborative spirit in our team members.
Qualifications
Required
- Diploma or certificate (1–2 years) in one of the following, or a related field:
- Office Administration
- Business Administration
- Medical Office Administration
- Health Services Administration
2 to 3 years of relevant experience in:
- administration,
- office coordination,
- scheduling,
- healthcare support,
- client service operations,
- or a similar fast-paced service environment
- Strong written and verbal communication skills in English
- Strong organizational skills, time management, and attention to detail
- Ability to manage multiple priorities and deadlines with minimal supervision
- Ability to work independently and as part of a team
- Comfortable handling confidential, sensitive, and time-sensitive information
Preferred
- Experience in healthcare, home care, staffing, or service coordination
- Experience supporting scheduling, payroll follow-up, client intake, or service operations
Preferred Technical Experience
Experience using one or more of the following:
- When I Work
- ShiftCare
- Kronos / UKG
- Microsoft Office Suite
- Google Drive / Google Workspace
Additional Assets
- First Aid Certificate (asset)
Work Setting
- Private sector
- On-site only
Work must be completed at the physical location. There is no option to work remotely.
Job Types: Full-time, Permanent
Pay: $30.00 per hour
Benefits:
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
- Healthcare service administration: 1 year (required)
- scheduling, payroll and client intake: 1 year (required)
Work Location: In person
