Medical Receptionist
Start date: as soon as possible
Hours: Mon to Thu between 8.30- 09.00 AM to 12.30- 13.00 PM,
Total hours: 16 hours.
Annual leave (Pro-rota based on F/T 36 hours per week) plus Bank holidays-ON when Clinic will be closed.
Pay: TBC after interview, based on experience.
Job Overview
We are seeking a knowledgeable and initiative-taking Medical Receptionist professional to join our expanding team of one Senior Medical Administrator and RPN . The ideal candidate will provide administrative and technical assistance, ensuring that registered patients are booked to see the family physician and providing support with electronic referrals, dealing with correspondence from hospitals and blood tests results. This role is critical in maintaining the smooth operation of our office technology, including phone systems and electronic medical records. The successful applicant will have experience in preferably a medical clinic environment, with familiarity in communicating with patients and with software such as Electronic Medical Records.
Duties
- Answer phone calls and direct callers to the right person when needed.
- Aid patients and health care professionals when they call and arrive at the clinic.
- Store information like patient history, laboratory & investigation results, hospital discharge letters and insurance forms.
- Ensure patients and visitors understand office policies.
- Process payments.
- Schedule appointments based on doctor availability.
- Call patients to remind them of upcoming appointments, recalls for chronic disease management and schedule off-site services.
- Complete electronic referrals, task on site Doctor in charge: pathology laboratory results and secondary care correspondence from hospitals, other health care and government organisations and private insurance companies.
- Completing support letters and other administrative paperwork as needed.
- Assist the doctor and his billing organisation in the billing process and read coding.
Qualifications
- Familiarity with medical terminology preferred.
- Experience with electronic medical records-EMR/PS Suites Telus systems preferred.
- Proven experience in a Family Physician Clinic or similar preferred.
- Strong understanding of phone systems and front desk operations.
- Excellent critical thinking skills and diligence.
- Ability to communicate technical information clearly to non-technical users.
- Strong organizational skills with the ability to manage multiple tasks effectively.
- An initiative-taking approach to identifying issues before they become problems.
- Fluent in spoken and written English.
Career progression within our company
Future prospects of full-time work and administrative supervisor roles when possible.
Monthly supervision & daily support, IT skills training as identified for the role.
Join us in providing exceptional and person-centred support that enhances our operational efficiency. In return we guarantee work life balance, career progression where applicable, working within a small closely knitted team and a good location to commute easily with parking space.
Job Type: Part-time
Benefits:
Education:
- Secondary School (preferred)
Experience:
- Medical receptionist: 1 year (required)
Work Location: In person
