About Emeri
Emeri is a Vancouver-based matcha brand built on a simple belief: we don’t define the best matcha, we help you find yours. We work directly with multi-generational farmers across Japan to source distinct expressions of matcha, each with its own character, balance, and story.
Our mission is to help people find a matcha that suits their palate while raising the bar for quality and experience across North America.
At our core, we are a hospitality-driven brand. We are building spaces that feel welcoming, energetic, and engaging. Spaces where people can come together, connect, and feel genuinely taken care of.
We believe great hospitality is not just about service, but about how people feel. From the moment a guest walks in to the moment they leave, every interaction matters.
The Role
We are hiring Shift Leaders to help bring our matcha bar to life during daily service.
This role is focused on leading the floor and delivering a consistently high standard of execution during each shift. You will guide the team in real time, maintain flow and organization, and ensure every guest interaction reflects our standards.
This role is best suited for someone who takes pride in their work, leads by example, and is interested in growing into a long-term career in hospitality.
What You’ll Be Responsible For
Leading the floor
- Take ownership of the floor during your shifts
- Guide the team through service with calm, clarity, and presence
- Maintain strong pace, flow, and organization during peak periods
Delivering the guest experience
- Ensure every guest interaction reflects our standards
- Step in to support and elevate service when needed
- Help create a thoughtful, welcoming, and memorable environment
Supporting the team
- Coach baristas in real time to improve performance
- Reinforce attention to detail and consistency
- Lead by example through your own work ethic and standards
Maintaining standards
- Ensure drink quality, cleanliness, and presentation are consistent
- Execute opening and closing procedures to a high standard
- Identify issues early and take initiative to resolve them
Who This Is For
- 1–3+ years of experience in a café or hospitality environment
- Previous experience as a shift lead or informal team leader is preferred
- You are calm, composed, and reliable during busy service
- You lead by example and naturally support those around you
- You have strong attention to detail and take pride in your work
- You communicate clearly and effectively
- You care about hospitality and creating a positive guest experience
Experience in specialty coffee, tea, or premium hospitality is a strong plus.
Requirements
- FoodSafe Level 1 (preferred) or willingness to obtain shortly after hiring
- Availability for weekends and flexible scheduling
- Ability to work on your feet in a fast-paced environment
Compensation & Benefits
- Hourly rate: $22.00/hour + tips
- Complimentary staff drinks during shifts
- Product discounts
- Team events and gatherings
- Clear path to Assistant Manager and future leadership roles
Why This Role Matters
Shift Leaders play a key role in how Emeri shows up every day.
The way you lead the team, maintain standards, and execute during service directly shapes the guest experience.
This is a role for someone who takes ownership of their shifts, cares deeply about their craft, and wants to be part of building something thoughtful and lasting
Job Types: Full-time, Part-time
Pay: $22.00 per hour
Benefits:
- Casual dress
- Company events
- Store discount
Experience:
- cafe or hospitality: 1 year (preferred)
Language:
Work Location: In person
