Service Department Appointment Coordinator:
Are you an organized, customer-oriented individual with a knack for scheduling? If so, we have an exciting opportunity for you to join our team at Valley Toyota as a Service Department Appointment Coordinator. We are looking for a dynamic and friendly individual to be the first point of contact for our valued customers, ensuring their service experience is top-notch from start to finish.
Responsibilities:
- Appointment Scheduling: Efficiently manage the incoming service appointment requests via phone, email, or in-person interactions. Coordinate appointment times based on the availability of our service technicians and the needs of the customers.
- Customer Assistance: Provide exceptional customer service by actively listening to customers' concerns and inquiries, addressing their questions.
- Data Management: Maintain accurate and up-to-date records of all service appointments, customer details, and service histories using our scheduling and CRM software.
- Follow-up: After service completion, follow up with customers to ensure their satisfaction and address any additional concerns they may have.
- Customer Education: Educate customers about routine vehicle maintenance and service intervals to promote proactive vehicle care.
Requirements:
- High school diploma or equivalent. Additional education in customer service or related fields is a plus.
- Previous experience in a customer service or appointment scheduling role is preferred.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
- Familiarity with automotive terminology is advantageous but not required.
- Proficiency in using scheduling software and Reynold & Reynolds is a plus.
Why Join Us:
As a Valley Toyota Service Department Appointment Coordinator, you'll be an integral part of our dealership's service team. We offer a positive and supportive work environment, competitive compensation, and opportunities for professional growth within the organization. Join a reputable company that values its employees and strives to provide outstanding service to its customers.
If you're enthusiastic about delivering exceptional customer service and are excited to be part of the automotive industry, please submit your up-to-date resume.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
Work Location: In person
