Front of House Supervisor
Location: The Restaurant at Redstone, Niagara, ON
Compensation: $23–$25 per hour, based on experience
Schedule: Must be available to work mornings, evenings, weekends, and holidays as required.
About Us
The Restaurant at Redstone opened in 2015 and has become one of Niagara's most exciting and growing dining destinations. Our 80-seat restaurant, private dining room, and spacious outdoor patio showcase the seasonally driven, locally inspired cuisine of Chef Kristina Pierce.
For more information about The Restaurant at Redstone, please visit: http://redstonewines.ca/the-restaurant/
Position Summary
The Restaurant at Redstone is seeking an enthusiastic and experienced Front of House Supervisor to join our team. The ideal candidate is passionate about hospitality, thrives in a fast-paced environment, and is dedicated to delivering exceptional guest experiences.
This role is responsible for overseeing the daily front-of-house operations of the restaurant while supporting employee development, maintaining service excellence, and ensuring operational efficiency. The Front of House Supervisor will play a key role in fostering a positive team culture, maximizing guest satisfaction, supporting inventory management, and contributing to the overall success and profitability of the restaurant.
Primary Duties & Responsibilities
- Supervise and manage front-of-house operations with a focus on guest experience and hospitality excellence.
- Lead and support front-of-house team members during service, ensuring smooth and efficient operations.
- Uphold Redstone's service standards and operating procedures to maximize sales and control labour, food, beverage, and supply costs.
- Ensure exceptional customer service and guest satisfaction at all times.
- Handle guest concerns and service recovery situations professionally and effectively.
- Assist with staff scheduling, training, onboarding, and performance coaching.
- Provide direction and support to team members regarding operational and procedural matters.
- Coordinate closely with kitchen and management teams to ensure seamless service execution.
- Monitor and maintain restaurant cleanliness, organization, appearance standards, and proper uniform compliance.
- Assist with opening and closing procedures and daily operational planning.
- Support inventory management, ordering, and stock control as required.
- Maintain compliance with all health, safety, and sanitation regulations.
- Step into service roles as needed to support the team and ensure a positive guest experience.
Qualifications & Requirements
- 2+ years of restaurant leadership or hospitality supervisory experience.
- Smart Serve Certification required.
- Fine dining experience is considered a strong asset.
- Knowledge of wine and the Niagara wine industry is preferred.
- Passion for hospitality and delivering exceptional guest experiences.
- Strong leadership, communication, and interpersonal skills.
- Proven ability to remain calm, organized, and effective in a fast-paced environment.
- Excellent problem-solving and conflict-resolution abilities.
- Flexible and adaptable, with the ability to work effectively within a diverse team environment.
- Availability to work mornings, evenings, weekends, and holidays.
- A desire to continuously develop hospitality expertise and service excellence.
Why Join Redstone?
- Competitive wage of $23–$25 per hour
- Opportunity to work in one of Niagara's premier dining destinations
- Collaborative and supportive team environment
- Professional development and growth opportunities within hospitality and wine country tourism
Redstone values a diverse workforce and welcomes applications from all qualified candidates. We are committed to providing accommodations throughout the recruitment process for applicants with disabilities. If you require accommodation at any stage of the hiring process, please contact Human Resources.
We thank all applicants for their interest in joining the Redstone team; however, only those selected for an interview will be contacted.
Pay: $23.00-$25.00 per hour
Benefits:
- Discounted or free food
- On-site parking
- Store discount
Work Location: In person
