Job description
Front Office Associate
We are looking for a year round full-time friendly, reliable, mature, and responsible hotel front desk associate to be responsible for welcoming guests, managing reservations, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff, and a passion for customer service and making people happy.
Hotel Front Desk Responsibilities:
- Checking guests in and out.
- Receiving and managing reservations.
- Verifying guest identification and payment during check-in.
- Assigning rooms to guests and informing them of any specials offered by the hotel
- Providing guests with information about the hotel.
- Keeping abreast of attractions that may be of interest to guests.
- Serving as a concierge to all hotel, dining room, conference, and spa guests and ensuring that all guests are happy. This can include assisting in other departments (housekeeping) as required.
- Assist the Resort Director and General Manager as required.
Hotel Front Desk Requirements:
- Previous experience in a Hotel setting is a strong asset. Not required. Training provided.
- Ability to work in a high-paced, stressful environment with minimal supervision.
- Strong written and verbal communication skills.
- Mix of Morning and afternoon shifts required 8am-4pm or 1pm-9pm
- Well-presented and professional appearance.
- Ability to learn on the job.
- Top-notch customer service skills.
- Experience handling customers/guests who are disgruntled.
- Must have flexible hours. Working Evenings/Weekends/Holidays is a requirement in hospitality
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person
