About TDOT Immigration
TDOT Immigration is a leading Canadian immigration consultancy dedicated to providing strategic, high-quality guidance to individuals, families, and corporate clients. As we scale our operations and service offerings, we are building robust internal systems to support our growing team and client base.
Role Overview
We are looking for a detail-oriented, experienced SOP & Process Documentation Writer to help us build and formalize the operational backbone of our firm. This is a contract, part-time role suited for someone who thrives on creating clarity, structure, and precision in fast-moving professional environments ideally with an understanding of regulated industries such as immigration, legal, or financial services.
Responsibilities
- SOP Development
- Research, draft, and finalize Standard Operating Procedures (SOPs) for client-facing and internal workflows.
Process Documentation
- Map and document existing business processes using flowcharts, process narratives, and step-by-step guides.
- Identify gaps, redundancies, and inefficiencies in current workflows and flag them for review.
- Maintain a centralized, organized documentation library that is easy to update and access.
- Collaborate with team leads and subject matter experts to capture institutional knowledge accurately.
Quality & Version Control
- Ensure all documentation is accurate, version-controlled, and formatted consistently.
- Review and update existing documents as processes evolve or regulatory requirements change.
- Apply professional writing standards with attention to grammar, clarity, and tone appropriate for a regulated professional services firm.
Qualifications & Requirements
Required
- Minimum 3 years of experience writing SOPs, process documentation, or technical writing in a professional environment.
- Exceptional written English communication skills- clear, concise, and precise.
- Ability to absorb complex workflows quickly and translate them into structured documentation.
- Strong organizational skills and the ability to manage multiple documentation projects simultaneously.
- Proficiency with documentation tools (MS Word, Google Docs, Notion, Confluence, or similar).
- Ability to work independently and meet deadlines with minimal oversight.
Preferred (Strong Asset)
- Background in Canadian immigration, legal services, or another regulated industry.
- Familiarity with CICC regulations and immigration application processes.
- Experience creating process maps or flowcharts (Lucidchart, Visio, or similar).
- Prior experience supporting a consultancy, law firm, or professional services environment.
- Translate verbal and informal processes into structured, easy-to-follow written documentation.
- Build SOPs for intake, case management, file preparation, team communication, and compliance workflows.
- Ensure SOPs meet regulatory and professional standards applicable to immigration consulting.
Compensation: Competitive contract rate, to be discussed based on experience
Start Date: As soon as possible
How to Apply
Please send the following to indeed messages directly.
- 2–3 writing samples (SOPs, process documents, or similar technical writing)
- A brief note (3–5 sentences) on why this role interests you and any relevant immigration or regulatory experience
Pay: $30.00-$35.00 per hour
Benefits:
Work Location: Hybrid remote in North York, ON
