Do you have an excellent customer service record, and are you looking for an opportunity to turn that into a great career with above average earning potential?
If your answer is YES, then we encourage you to apply and discover what a career as a Service Advisor has to offer.
Our Service Advisor’s have the opportunity to interact with thousands of customers to build customer loyalty by developing trust and confidence in the services that we provide at Lakehead Motors
The Service Advisor role requires daily interaction with many customers and follow-up throughout the day, while turning customers into “fans” of yourself and Lakehead Motors.
This position requires someone who is passionate about taking care of the customer and helping them turn a service situation into a positive experience.
Responsibilities
- Perform inbound and outbound telephone calls
- Perform Service Advising – handle service related questions and concerns
- Handle warranty related questions and concerns
- Provide and maintain a high standard of customer service excellence
- Scheduling service appointments by obtaining clients and vehicles data prior to arrival
- Advise clients of the care of their vehicles and the value of maintaining their vehicle
- Provide a complete and accurate written cost estimate for both labor and parts
- Client follow up through out the day
Knowledge, Skill, and Abilities
- Must be detail-oriented and have effective verbal and listening communication skills
- Must have a Valid "G" license with a clean driver abstract record
- Enjoy working with others
- Problem solving and decision making skills
- Experience in a car dealership is an asset as well as computer/software scheduling systems
- Bilingualism
- Organizational skills
- Ability to maintain and perform top level professional integrity and appearance as a Service Advisor
Compensation
- Base pay plus a monthly performance based bonus program
- Benefits program
- Strong managerial leadership & Training
- Strong brand and factory support
- Great team working atmosphere
Applicants are encouraged to apply in confidence to Derek Darson Service Manager
Job Types: Full-time, Permanent
Pay: $50,000.00-$80,000.00 per year
Additional pay:
Benefits:
- Dental care
- Extended health care
- Vision care
Schedule:
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Job Types: Full-time, Permanent
Pay: $50,000.00-$80,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Work Location: In person
