This is an approximate 24 month contract located in Toronto, ON (1x per week in office with additional in office days during training).
Role Responsibilities
- Acts as a trusted advisor to assigned business/group.
- Participates in initiatives as a subject matter expert for an aspect(s) of vendor arrangement or business process.
- Influences and negotiates to achieve business objectives.
- Identifies emerging issues and trends to inform decision-making.
- Assists in the development of strategic plans.
- Provides input to vendor management policy and procedures.
- Prepares quarterly management interpretation documents.
- Develops and manages business/group vendor management programs.
- Provides specialized support to investigate and resolve complex issues as escalated by end-users or assigned by management.
- Supports management and implementation of documentation / process controls / knowledge assets required for the program operations.
- Coordinates budgets and reporting to track actual results vs budget.
- Prepares financial reconciliations and attestation certificates as required.
- Reviews the vendor management program/processes for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
- Participates in the design and negotiation and renewal of service level agreement (SLA), technical service agreement (TSA) or business partner agreement (BPA), Assess performance against SLAs/ TSAs/ BPAs.
- Manages and administers supplier/service provider contracts in accordance with the Bank’s Outsourcing Model .
- May oversee supplier and service provider invoice/ billing activities to monitor cost expectations and resolve billing and payment issues.
- Validates, prepares, and tests business continuity and disaster recovery plans for supplier arrangements.
- Educates and cross trains other team members as required.
- Supports the development and promotion of a business/group vendor management program solution.
- Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
- Provides advice and guidance to assigned business/group on implementation of supplier arrangements.
- Participates in the relationship management between client internal business/group partners and suppliers/service providers.
- Supports the management of the vendor program, including developing program components, promoting the program and ensuring the execution of all program components and product(s)/service(s) are delivered according to the contractual SLAs, TSAs, and BPAs in compliance with standards.
- Monitors and tracks supplier performance and addresses any issues.
- Executes work to deliver timely, accurate, and efficient service for routine & non-routine transactions related to the program execution.
- Builds effective relationships with internal/external stakeholders.
- Ensures alignment between stakeholders.
- Breaks down strategic problems, and analyses data and information to provide program insights and recommendations.
- Designs and produces regular and ad-hoc reports, and dashboards.
- Focus is primarily on business/group within client; may have broader, enterprise-wide focus.
- Provides specialized consulting, analytical and technical support.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently and regularly handles non-routine situations.
- Broader work or accountabilities may be assigned as needed.
- Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Must Have Skills
- Verbal & written communication skills – Expert.
- 5+ years of relevant experience
- Deep knowledge and technical proficiency gained through extensive education and business experience.
- Knowledge and experience in supporting vendor programs - In-depth.
- Presentation skills – In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.
- Data driven decision making - In-depth.
Nice to Have Skills
- Postsecondary, especially relevant
- Previous FI experience, especially former client
- Coupa experience
- Comfort with Copilot or other AI skills
- Intermediate or advanced excel skills
Interviews
1-2 rounds with hiring manager and team member, 30 minutes either in person or over teams
Pay: $68.00-$84.00 per hour
Application question(s):
- DO you have experience working for Canadian Financial company/Bank?
Work Location: In person
