Who We Are:
Fortress Technology is a rapidly growing global manufacturer of industrial metal detectors and inspection systems. We serve a diverse customer base, from international Fortune 500 companies to local, privately owned businesses, by delivering exceptional products, service, and industry expertise.
By taking the time to understand our clients’ unique operations and end-user requirements, we design and manufacture customized metal detector, checkweigher, X-ray, and combination inspection systems that deliver reliable, real-world results. Every solution is engineered with our exclusive Never Obsolete guarantee, reinforcing our commitment to long-term value and performance.
We are deeply committed to our people, our processes, our partners, and our customers, as well as to the public we ultimately serve, helping ensure safe, metal-free products reach consumers worldwide. Most importantly, we are passionate about doing things the right way. We take pride in our work and consistently prioritize our customers’ needs above all else. We are located in Scarborough, Ontario, and were established in 1996.
Position Summary
Fortress Technology is seeking a Customer Service Representative to support our Service and Parts teams while providing professional reception coverage.
This role is ideal for a recent Electronics or Electro-Mechanical graduate who enjoys customer interaction and is looking to grow into a technical service or repair role over time.
You will coordinate service activities, support customers, manage documentation in SAP, and assist with in-house technical processes and repairs as required.
Key Responsibilities
Customer & Service Coordination
- Prepare and follow up on service estimates and orders
- Schedule and coordinate service calls
- Process RMAs, rental/loaner agreements, and deposit invoices
- Enter sales orders and maintain SAP records
- Support daily order meetings with accurate documentation
- Respond to customer phone and email inquiries professionally
Technical & In-House Support
- Assist with repair evaluations and product testing
- Support basic in-house repairs and quality inspections (training provided)
- Prepare service reports, certificates, and technical documentation
- Support Service and Field Technicians with documentation requests
Reception Coverage
- Answer incoming calls and direct appropriately
- Greet and assist visitors
- Maintain front desk professionalism and coverage during scheduled hours
Qualifications
- Diploma in Electronics Technology, Electro-Mechanical Technology, or related field preferred
- Customer service experience in a technical or manufacturing environment is an asset
- Strong communication and professional phone skills
- Organized, detail-oriented, and comfortable multitasking
- Proficient in Microsoft Office; SAP experience an asset
- Mechanically inclined with an interest in troubleshooting and repair
- Able to work independently and as part of a team
We offer a competitive compensation package and company paid benefits along with a friendly work environment.
Benefits Include: Extended Health Care, Dental, Vision Care, Disability Insurance, Life Insurance, Wellness Program, Employee Assistance Program, Flexible Schedule, On-site Parking, Company Events, Paid Time Off, Profit Sharing, Tuition Reimbursement.
Fortress Technology Inc. prides itself on being an equal opportunity employer. We are committed to building a diverse and inclusive workplace. We welcome applications from all qualified candidates. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Fortress Technology Inc. is committed to providing accessible employment practices. Accommodations are available upon request for candidates participating in any stage of the recruitment process.
Fortress Technology Inc. does not use artificial intelligence (AI) or automated decision-making tools in its recruitment and selection process. All applications are reviewed and evaluated by members of our hiring team.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $20.00 per hour
Work Location: In person
