Job Posting: CSP–SLP Coordinator
Location: #311, 8925-51 Avenue, Edmonton, AB, T6E 5J3
Hours: Monday to Friday, 8:30 AM to 4:30 PM (with flexibility as required, including on-call responsibilities)
Status: Full-Time, Permanent
Start Date: May 14, 2026 (Tentative)
Salary: Between $58,801 to $64,251
About Us:
We are a dynamic social services agency committed to promoting the development and well-being of individuals, fostering strong community connections, and advocating for independent living. Guided by our mission, vision, and values, we create a supportive and inclusive environment where every team member can thrive.
Mission Statement:
Promote the development and well-being of individuals, strengthen positive relationships with communities, and champion independent living.
Vision Statement:
A community of choice, safety, rights, diversity, and inclusion.
Core Values:
- Respect for the rights and dignity of persons
- Dignity of risk
- Responsible and safe caring
- Integrity of relationships
- Social responsibility
- Community connections (inclusion)
- Accessibility
About the Role:
As our CSP–SLP Coordinator, you will operate at the intersection of service quality, staff performance, and operational systems. This role is ideal for a proactive, detail-oriented, and accountable leader who ensures that services are effective, sustainable, and aligned with the needs of the individuals we support.
Reporting to senior leadership, you will oversee program execution across Community Support Programs (CSP) and Supported Living Programs (SLP), ensuring consistency, compliance, and continuous improvement. You will play a key role in strengthening systems, supporting frontline teams, and maintaining high standards of service delivery.
Key Responsibilities:
- Service Quality & Outcomes: Ensure services are aligned with individual goals and rights, delivered consistently, and continuously improved through monitoring and intervention. Oversee Individual Service Plans and SLP-related funding processes.
- Staff Leadership & Accountability: Lead recruitment, onboarding, coaching, and performance management of staff, including CDPs, CRFs, Monitors, and subcontractors. Address performance concerns proactively and support team development.
- Systems, Structure & Compliance: Develop and maintain standardized processes, ensure compliance with accreditation and funder requirements, and maintain accurate, audit-ready documentation.
- Service Oversight & Optimization: Monitor service delivery, address gaps, and ensure new services are implemented effectively from the outset.
- Training & Development: Support the development and delivery of training aligned with organizational and accreditation standards.
- Community Engagement: Collaborate with families, funders, and community partners to strengthen service delivery and build meaningful connections.
- Risk Management & Continuous Improvement: Lead incident response, risk mitigation, and quality improvement initiatives.
- On-Call Support: Participate in after-hours on-call rotation to ensure continuity of services and timely decision-making.
Who You Are:
You are a structured and decisive leader who takes ownership of outcomes rather than simply supporting processes. You are comfortable addressing performance issues directly, balancing empathy with accountability.
You bring a systems-thinking mindset, enabling you to manage complexity while maintaining clarity and consistency. You thrive in dynamic environments where priorities evolve and require strong judgment and adaptability.
Qualifications:
- Post-secondary education in Community Rehabilitation, Disability Studies, or a related field.
- Minimum 3+ years of experience supporting individuals with developmental disabilities.
- Minimum 3+ years of leadership, supervision, or coordination experience.
- Strong understanding of person-centered service delivery and program planning.
- Knowledge of accreditation standards, regulatory requirements, and risk management practices.
- Demonstrated ability in coaching, conflict resolution, and decision-making.
- Excellent written, verbal, and organizational skills.
Other Requirements:
- Valid driver’s license
- Reliable vehicle with $2 million liability insurance
- Clear Criminal Record Check with Vulnerable Sector Search
- Current First Aid and CPR certification
Why Join Us?
- Opportunity to lead programs that make a meaningful impact in the community
- Work in a supportive and collaborative team environment
- Contribute to a mission-driven organization focused on inclusion and empowerment
- Access to professional development and growth opportunities
- Comprehensive benefits including health, dental, pension, and paid time off
- Access to work-related allowances, including phone and travel allowances
Application Details:
To apply for this position, please submit your resume and a cover letter highlighting your relevant experience and why you’re excited to join our team. Applications will be reviewed on a rolling basis until the position is filled.
Join us and be part of a team that values collaboration, integrity, and the opportunity to make a difference. We look forward to meeting you!
Job Types: Full-time, Permanent
Pay: $58,801.00-$64,251.00 per year
Benefits:
- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
Work Location: In person
