Department Summary
The Product team at Maximus Canada delivers eHealth software,servicesand support to 10 Canadianjurisdictionsand internationally. The flagship product,Medigent, enables the automated processing and payment of medical claims for Medicare, Pharmacies, Dental and Medical travel. The Product streamlines the beneficiary enrolment and management process, enables provider portals for claim and payeemanagementand provides clinicians with a real-time drug information system tailored to theirjurisdiction.
About the Role
The Business Analyst providesexpertisein all aspects of business analyses and health Product Management. This role provides sound analysis of business problems, processes,keystakeholdersand customers. Working within a matrix team structure, the Business Analyst provides all stages of the life cycle of preparing solutions, including problem analyses, user requirements definition and clarification, detailed design and configuration, testing, business process redesign, training, user acceptance, and approval for implementation. The Business Analyst provides implementation and production support, performs research, develops options, completesanalysisand makes recommendations for technology solutions, including automated solutions, to support priority business needs. Please note that this is a 1-year temporary assignment.
What a Typical Week Looks Like
- Lead customer engagement sessions, including Customer Satisfaction reviews, and actively contribute to Customer User Group forums.
- Facilitate collaboration with diverse stakeholders, ensuring that varying needs across different geographic locations are understood and addressed.
- Take an active role in mapping the Customer Success Journey to align with organizational goals and ensure stakeholder satisfaction.
- Leads improvement meetings with internal stakeholders and external service providers andmonitorstheir performance.
- Lead the development and maintenance of technical documentation, training materials, and process flows, ensuring clarity and ease of understanding.
- Contribute to the creation of Product release notes, manuals, and supplementary documentation such as support matrices and data dictionaries.
- Actively update the central repository of documentation tomaintainaccuracy and availability for all stakeholders.
- Lead continuous improvement initiatives by driving process optimization, product innovation, and service efficiencies. Promote a culture of improvement by recognizing and implementing innovative ideas from peers that contribute to cost savings and operational excellence.
- Drive process optimization activities to enhance operational efficiency across the organization.
- Reports on progress,achievementsand associated results. This includes executive level reporting, managementupdatesand best practice sharing.
- Adheres to corporate asset management standards,policiesand procedures for creating,maintainingand storing application source code and documentation.
- Provide significant contributions to Change Management and Release Management while ensuring adherence to ITIL and Project Management standards, promoting compliance with best practices.
- Maintain up-to-date knowledge of emerging technological trends and client requirements, ensuring alignment with organizational strategicobjectives.
- Requires a high degree ofproficiencyin process mapping and documentation, including workflows; designing easy-to-follow templates that standardize processes andfacilitatetraining.
- Must be skilled in stakeholder engagement and requirements gathering, ensuring that new and refined processes meet the practical needs of various departments.
What You Bring
- Diploma or degree in Business Administration, Computer Science or a suitable combination of education andpreviouswork experience.
- 5+ years of related work experience with business requirements analysis.
- Experience working with digital health care solutions and health information standards.
- Must be able to obtain and maintain a Criminal Record Check
Preferred Skills
- Experience implementing ormaintainingHealth systems.
- Digital project experience.
- Consulting experience.
- Strong knowledge of ITIL, SDLC and Agile frameworks.
Knowledge Skills and Abilities
- Strong knowledge of formal production support functions and processes in complex eHealth Product suites including implementation & support, release management, change management, functional and technical designs, patches, data fixes, upgrades, testplansand testing.
- Knowledge of andexpertisewith formal system implementation and project management methodologies, including gap analysis, design, configuration, testing methodologies, user validation and acceptance, implementation, and post implementation production support.
- Strong written communications skills to prepare clear business and solution requirements, business cases, functional design specifications, business analyses and recommendations, executing briefing notes, presentations for various customer forums, user groups and committees, training materials for complex functionality, communications detailing changes to Products.
- Demonstrated analytical and problem-solving skills to effectively conduct problem identification and resolution, impact of proposed design changes, patches, upgrades on the Product and user stakeholder processes.
- Ability to lead, plan and manage requirements including documentation, analysis,testingand feature acceptance.
- Responsible for developing, implementing, and refining critical processes and documentation to support consistent, efficient, and compliant operations within the organization.
- Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
- Lead the analysis of business processes and elicitation of requirements for software products.
- Create documentation including requirements, user stories, acceptance criteria, user guides, process flows, and wireframes.
- Translate conceptual user requirements into functional requirements and communicate to project team members.
- Communicate changes, enhancements, and modifications, verbally and through written documentation, to project team members and stakeholders so that solutions are understood.
- Develop, document, and execute test cases.
- Identifyand respond proactively to both business and project issues and escalate appropriately.
- Participate in reviews of plans associated with project execution.
- Conduct training sessions, asrequired.
What We Offer
We are invested in the overall health and future of our employees, and are proud to offer many benefits, including:
- Competitive, market-aligned compensation
- Comprehensive employer-paid benefits starting on day one
- Generous paid vacation
- Employer-supported Group Retirement Savings Plan
- Flexible hybrid and remote work options across Canada
- Flexible scheduling to support work-life balance and personal commitments
- Access to an Employee and Family Assistance Program (EFAP)
- Wellness resources, including Headspace
- Opportunities for professional growth and development
- Employee recognition programs and team events
Additional Application Information
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If assistance is required, please contact [email protected]
This posting is for 1 current, active vacancy. Automated tools, including artificial intelligence, may be used to support the screening and assessment of applications.
EEO Statement
Maximus is passionate about our employees and place their well-being at the center of our people strategy. We are committed and proud to build a workforce that reflects the communities we serve. We value diversity, equity and inclusion and invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations, veterans and gender identities recognizing that this is paramount for the growth and success of our organization.
Minimum Salary
$70,000.00
Maximum Salary
$90,000.00
