We are looking to add a part-time Educator/Sales Associate to our small, evolving team. We are looking for someone who is eager to contribute to a growing local business, someone who embraces change, is self-motivated, and takes pride in their work.
Nezza Naturals is the leader of natural skin care and alternative lifestyle products! All of our products are sustainably made with natural ingredients, and we make all of our products by hand here in Victoria.
Job Purpose:
To create a welcoming and memorable experience for every customer by providing thoughtful product education and genuine connection. As part of a small, collaborative team, you'll contribute by taking pride in your work, supporting your teammates, maintaining an inviting store environment, and helping us to continually improve the way we serve our community.
Job Summary:
Responsible for providing outstanding customer service as per company standards, working with a Point of Sale (POS) system, generating sales, maintaining visual merchandising standards, stocking product shipments and general upkeep of the store’s cleanliness and appearance.
Job Responsibilities:
Customer Experience
- Ensuring high levels of customer satisfaction by delivering Nezza’s Customer Experience and being knowledgeable and well-informed on all products offered
- Stay up to date on new product launches, monthly campaigns, product promotions and new store layouts
- Delivering sales through open ended questions & thoughtful product recommendations, addressing customer needs on the floor, and completing daily tasks as assigned (replenishing, restocking,..etc)
- Being knowledgeable about refill and packaging exchange programs
- Ensuring shelves are beautifully replenished and stocked to ensure an easy and pleasant product interaction
- Answering the phone and occasionally processing phone orders
- Contribute to a positive and inclusive work environment where wellness and cooperation are upheld
- Take initiative to understand and properly use any new systems and procedures that are being implemented
- Success in this role comes from balancing thoughtful customer care with initiative, adaptability, and a willingness to contribute wherever needed
Operations
- Cashing customers out on POS and handling cash and various payment methods (credit/debit/gift cards)
- Completing opening and closing till requirements
- Replenishing shelves, restocking underbunks and maintaining store visual merchandising standards
- Process product drop offs and ensure each drop off is counted, organized, stocked and maintained properly
- Use quieter moments to restock, refresh displays, organize inventory, and support ongoing projects that help the store run smoothly
- Take ownership of daily responsibilities such as: labeling products, processing product shipments, packing and processing online orders, and finding opportunities to improve the customer experience and store environment
You will thrive here if you:
- Have a minimum of 1yr experience in retail/customer service
- Have a passion for aromatherapy and/or natural products is highly recommended
- Take pride in doing thoughtful, high-quality work
- Are self-motivated and take initiative
- Have strong organizational skills and are detail-oriented
- Enjoy thoughtfully connecting with others
- Possess strong written and verbal communication skills
- Are able to adapt to busy periods and quiet periods
- Enjoy working in a collaborative team environment
Must be available to work weekends, holidays and evenings.
Job Types: Part-time, Permanent
Pay: From $20.00 per hour
Benefits:
- Dental care
- On-site parking
- Store discount
- Vision care
Flexible language requirement:
Shift:
Work days:
- Holidays
- Weekends as needed
Experience:
- customer service: 1 year (required)
Work Location: In person
