Company Overview
WeCellPhones is one of the GTA’s fastest-growing phone buyback and repair businesses, specializing in buying, selling, and repairing mobile devices including iPhones, Samsung devices, iPads, MacBooks, and more. We work in a fast-paced environment focused on customer service, device testing, inventory management, and same-day transactions.
We are currently looking for a motivated and reliable Full-Time Sales Associate / Customer Service Representative to join our team in Mississauga.
Position Overview
This role is ideal for someone who is hardworking, quick-thinking, organized, and comfortable working in a busy environment. The ideal candidate must be able to multitask efficiently, communicate professionally with customers, and maintain accuracy while moving quickly throughout the day.
This is a full-time position with Monday to Friday availability required. Occasional evenings or weekends may be required depending on business needs.
Responsibilities
- Assist customers in-store, over the phone, and through online platforms
- Negotiate buyback and sales deals with customers
- Test and inspect phones, tablets, laptops, and other electronic devices
- Verify device functionality, battery health, carrier status, and cosmetic condition
- Perform accurate data entry for inventory, purchases, repairs, and customer information
- Maintain organized digital and physical records
- List products online through Facebook Marketplace and other sales platforms
- Respond to customer inquiries professionally and efficiently
- Reference pricing sheets and provide repair or buyback quotes
- Handle opening and closing cash counts
- Maintain organized inventory records and intake logs
- Package and prepare devices for inventory or sale
- Keep the store clean, organized, and professional at all times
- Assist with general day-to-day store operations
- Daily Reporting Responsibilities
- Complete accurate opening and closing cash reports
- Maintain daily inventory intake tracking
- Record purchased and sold devices accurately
- Track inventory movement and report discrepancies
- Submit organized daily reports to management
Requirements
- Reliable transportation to Mississauga L4W 4N5
- Strong communication and customer service skills
- Must be able to think quickly and work efficiently in a fast-paced environment
- Strong attention to detail and accuracy
- Ability to multitask and stay organized under pressure
- Comfortable handling cash and high-value electronic devices
- Basic math and problem-solving skills
- Strong organizational and data entry skills
- Familiarity with smartphones, tablets, laptops, and electronics is considered a strong assetReliable transportation to and from the store
- Must be dependable, punctual, and professional
Additional Information
Employee discounts on products and accessories
Hands-on experience in the electronics and retail industry
Opportunity for growth within the company
Fast-paced and team-oriented work environment
Full-time position Monday to Friday 11am-7pm. Occasional evenings or weekends may be required depending on business needs.
Pay: $17.60-$17.90 per hour
Application question(s):
- Do you have previous customer service or sales experience? If yes, briefly explain where and what your responsibilities were.
- Do you have experience working with phones, laptops, tablets, gaming consoles, or other electronics? Please explain your level of experience.
- Have you ever used Facebook Marketplace, inventory software, spreadsheets, or POS systems before?
- Have you ever handled cash counting, balancing a till, or completing end-of-day cash reports before? If yes, explain briefly.
- Do you have reliable transportation to Mississauga - L4W 4N5?
Work Location: In person
