We’re Hiring!
Our key client in the Legal industry is looking for additional members to their team. We have a French Medical Record Review Associate role on the team.
Pay Rate: $30.46 - $38.08/hour on W2
Work Type: Remote – Quebec/Ontario
Work Schedule: Monday – Friday | 9:00 AM – 5:00 PM EST
Training Schedule: Same as above
Duration: 12-month contract with possible extension
Key Responsibilities:
- Ensures excellent customer service internally and/or externally
- Generates required program reports or documentation accurately and on time
- Actively participates in the development of departmental procedures and process documentation.
- Uses subject matter expertise in everyday tasks to meet the team’s objectives, make recommendations based on the interpretation/synthesis of data, and assess team needs to determine action
- Proactively identifies opportunities for process improvement
- Assists in the planning and/ or execution of special projects
- Ensures the protection of sensitive information
- Resolves technical and subject matter issues
- Collaborating with others to identify and resolve issues or process improvements
- Acts as a liaison within group and throughout organization to meet client needs and coordinate service delivery
- Adhering to standard operating procedures (SOP’s)
- Assisting with the creation, documentation, and implementation of departmental procedures
- Participating in meetings and being a dependable resource on assigned projects
- Assists management with escalations when applicable
- Assists with training
- Effectively escalates issues and acts as first point of escalation for Associate I
Top Required Skills:
- Attention to Detail: Completing all the individual tasks accurately and according to workflow and process guidelines, with an emphasis on meeting the highest quality standards.
- Adaptability: Appropriately reacting to changing situations without a loss of effectiveness and enthusiasm for strategic initiatives and corporate goals.
- Energy: Maintaining a fast, active pace in the normal course of the day.
- Integrity: Strict adherence to job-related standards, values, and norms.
- Team Player: Functioning as an active member of a group while maintaining focus on your individual contributions and responsibilities.
Qualifications:
- Bachelor’s Degree in a relevant field or 1–3 years of equivalent work experience
- Fully bilingual in French and English
- 3 plus years of experience working in specialized area related to this role
- Demonstrates outstanding internal and external client service skills
- Excellent written and verbal communication skills
- Effective problem-solving ability
- Able to adapt to constantly changing environment
- Accustomed to successfully meeting critical deadlines.
- Must be able to work both independently and as part of a team.
- Must be proficient in Microsoft Office Suite.
Raise PBC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans' status, sexual orientation, or any other characteristic protected by law. Raise PBC is an equal-opportunity employer encouraging diversity in the workplace.
#HOTJOB
Pay: $30.46-$38.08 per hour
Work Location: Remote
