Salary: $70 - 75 per hour
Reference: JOB-20970
Our client is a multifaceted operation with several stores where products are custom manufactured for the individual. They are looking for a Business / Operations Manager for a 6 to 12 Month contract to help during a busy time of exceptional growth. The role is in Greater Barrie / Muskoka region 4 to 5 days in office/ work from home for balance.
Our client needs someone to step in and find efficiency and build a plan going forward. An opportunity to optimize a successful division and better integrate into our client’s portfolio. As the Business /Operations Manager, you'll provide operational leadership to strengthen and streamline one of our clients fastest-growing divisions. Working closely with ownership and the existing team, you will:
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Evaluate and improve the end-to-end process from completed sale through ordering, scheduling, delivery, installation, service, and project closeout.
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Create efficient workflows that improve scheduling, job tracking, customer communication, supplier coordination, and service follow-up.
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Develop clear operating procedures, documentation standards, and accountability across the department.
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Identify operational bottlenecks and implement practical solutions that improve consistency, efficiency, and customer experience.
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Establish clear ownership of tasks and improve communication between Sales, Operations, Suppliers, Installation teams, and Customer Service.
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Support and mentor the existing team while helping build a scalable operating structure for future growth.
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Monitor department performance, identify risks, and provide regular recommendations to ownership on staffing, processes, systems, and operational improvements.
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Help transition the department from reactive problem-solving to a structured, proactive operating model.
Must-Haves:
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Proven experience leading operations, project coordination, installed sales, construction supply, building materials, service operations, or a similar environment.
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Strong operational leadership with the ability to improve workflow, processes, and team accountability.
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Demonstrated success identifying bottlenecks and implementing practical, scalable solutions.
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Excellent organizational, communication, and problem-solving skills.
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Ability to lead cross-functional teams and build strong working relationships with sales staff, operations teams, suppliers, customers, and ownership.
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Comfortable making decisions, managing priorities, and driving continuous improvement.
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A collaborative leadership style that creates accountability while supporting and developing people.
Nice to Have:
- Experience in the windows and doors industry.
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Knowledge of installed building products, construction scheduling, or residential renovation projects.
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Experience leading operational change or organizational improvements during periods of growth.
TMGCT
