All In Physiotherapy, Sport & Wellness is a growing multidisciplinary clinic dedicated to helping our community move and feel better. Our team provides physiotherapy, massage therapy, acupuncture, and other wellness services in a collaborative, professional, and patient-focused environment.
We are looking for a Clinic Manager / Administrative Lead who thrives on creating systems, solving problems, and taking ownership of daily operations, while also leading the front desk and delivering an exceptional patient experience.
This is a hands-on leadership role combining front desk operations and clinic management.
What You’ll Do:
1) Front Desk Operations
This is a client-facing role. You will be the first point of contact and play a key role in shaping the patient experience.
- Manage daily front desk operations and patient flow
- Schedule appointments and coordinate practitioner calendars
- Greet and assist patients in person, by phone, and email
- Process payments and manage clinic billing
- Handle direct billing, including extended health and ICBC claims
- Maintain accurate patient records in Jane App
- Support patient communication, follow-ups, and retention
- Identify workflow gaps and help develop and implement SOPs
2) Clinic Operations & Leadership
- Oversee daily clinic operations to ensure efficiency and professionalism
- Support clinic growth through process improvements and operational systems
- Supervise and support front desk staff
- Assist with hiring, onboarding, and training of administrative staff
- Build strong relationships with practitioners across multiple disciplines
- Delegate tasks and improve team productivity
- Manage inventory, supplies, and clinic equipment
- Coordinate facility maintenance and organization
- Assist with basic financial tasks (accounts receivable, tracking payments, etc.)
What You Bring
1) Required
- 1–3+ years experience in clinic management or healthcare administration
- 1+ year experience with ICBC and WorkSafeBC billing
- 1+ year experience with Jane App (or similar EMR system)
- Experience with direct billing to extended health insurers
- Strong customer service and communication skills
- Highly organized with strong attention to detail
- Ability to multitask and manage a fast-paced clinic environment
2) Core Traits
- Proactive and solution-oriented (“see a problem, fix it” mindset)
- Strong leadership and accountability
- People-focused — able to build relationships with patients and staff
- Adaptable and comfortable with a dynamic work environment
- Tech-savvy and quick to learn new systems
3) Preferred
- Experience in a physiotherapy, massage therapy, or multidisciplinary clinic
- Familiarity with medical terminology and clinic workflows
- Experience improving systems or clinic processes
How to Apply
Please submit your resume and cover letter.
In your cover letter, we’d like to know:
- A process or system you improved in a previous role
- Why you’re interested in this position
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $20.00-$27.00 per hour
Work Location: In person
