CUSTOMER SERVICE REPRESENTATIVE (CSR)
You are a people person and love details. You enjoy working within a team environment and have a positive, upbeat personality. You are seeking a position that allows you to pour your passion for people, excellence and community into helping customers while working for a fast-growing company that still feels like family.
You have a strong sense of urgency, are agile, and are known as the person who gets things done. You want to make a difference every day with your skills, talents, and abilities. Exceeding a customer's expectations is just how you think.
Secure-Rite Mobile Storage (www.Secure-Rite.com) serves mobile storage needs in BC and Alberta from our locations in Kelowna, Vernon, Penticton, Calgary and Vancouver
In this position, the Customer Service Representative (CSR) will be responsible for incoming customer inquiries, and bookings, and ensuring that details are captured and communicated effectively. You will also be responsible for sending sales and rental agreements, quotations and information requested by our customers. The CSR plays a critical role in delivering exceptional customer service to our customers.
The ideal candidate will readily demonstrate Secure-Rite's Core Values of Excellence (our goal in everything), Community (people matter to us), Agility (we move at the speed of business), and Cowboy Grit (we work hard and get things done). In addition, the ideal candidate will have a minimum of two years of experience in an office environment with Microsoft Office products.
If this sounds like you, Secure-Rite Mobile Storage needs you on our Kelowna customer service team!
Position in Company
- Responsible to the Client Services Manager
Responsibilities and Duties
Customer Service
- Handle incoming customer inquiries and orders for all branches
- Collect detailed information from customers to prepare sales and rental agreements
- Send agreements to customers, and ensure they are received back with payment details before the delivery date
- Handle any customer complaints as per company procedure
Quotations & Information
- Prepare and send quotes to customers
- Forward any non-standard quote requests to the applicable departments
- Track KPI’s to provide data to the Manager on a weekly basis
Outside Sales & Service
- Follow up with past customers and previous inquiries via phone and email
- Make warm calls to previous customers to engage in discussion for future opportunities
Accounting Support
- When requested, assist Finance with accounts receivable
- Ensure that all client information and methods of payment are current and functional
The above job description is intended to serve as a guideline for the general role of the Customer Service Representative as a member of the team at Secure-Rite Mobile Storage Inc. The Customer Service Representative may be required to perform some additional duties at the request of Secure-Rite, which contribute to the overall goals of Secure-Rite. Training and support will be provided to the Customer Service Representative as necessary.
Job Type: Full-time
Pay: $21.00-$23.50 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Flexible language requirement:
Education:
- Secondary School (required)
Experience:
- Customer service: 2 years (required)
Work Location: In person
