Claims Specialist
Company Overview
At Right Traffic, we revolutionize traffic control through innovative technology and unparalleled engineering. Our industry-leading solutions make work zones safer and more efficient while reducing labor costs and increasing profitability for our clients. We are committed to constantly pushing the boundaries of traffic control innovation—and we’re looking for team members who are passionate about scaling that impact.
Position Summary
The Claims Specialist plays a key role in ensuring accurate documentation, timely communication, and effective coordination with internal teams, insurance carriers, and external partners. This position supports claim resolution, cost control, and data integrity within a fast-paced, multi-jurisdictional operating environment.
This role is responsible for handling the full claim lifecycle for Automobile, General Liability, and Workers’ Compensation claims, from initial intake through resolution.
Key Responsibilities
- Review, log, and process incoming Preliminary Incident Reports (PIRs), Motor Vehicle Accident (MVA) reports, injury reports, and third-party incident notifications.
- Collect, organize, and maintain required claim documentation, including:
o Police reports
o Witness statements
o Employee statements
o Medical documentation (as applicable)
o Photographs, video, and supporting records
- File and administer claims in accordance with company procedures, insurer requirements, and applicable regulatory standards.
- Maintain consistent and professional communication with:
o Injured employees
o Field operations and management
o Insurance carriers and adjusters
o Legal counsel and external vendors
- Track claim status, key milestones, reserves, and required follow-ups across Auto, GL, and WC claims.
- Support claim investigations by coordinating internal fact-finding and responding to carrier or legal information requests.
- Assist with return-to-work coordination and claim-related administrative support for Workers' Compensation claims.
- Monitor vehicle damage and repair processes associated with auto claims, ensuring proper documentation and cost tracking.
- Maintain complete, accurate, and auditable claim files for both open and closed claims.
- Analyze claim trends and loss data to support internal reporting, risk identification, and continuous improvement initiatives.
- Support policy and process reviews and recommend improvements to enhance claim handling efficiency and data quality.
- Perform additional duties as assigned by the Claims Manager.
Qualifications & Experience
- Minimum 2 years of experience in claims administration, insurance, risk management, or a related role.
- Exposure to Auto, General Liability, and/or Workers' Compensation claims strongly preferred.
- Working knowledge of basic claims investigation and documentation standards.
- Strong organizational skills with the ability to manage multiple active claim files simultaneously.
- Proficient in Microsoft Word and Excel; experience with claims management systems is an asset.
- Clear, professional written and verbal communication skills.
Requirements
- Associate degree in Business, Risk Management, Occupational Health & Safety, or a related field
- (or an equivalent combination of education and experience)
- Valid driver’s license and ability to travel frequently across the U.S. and Canada
- Willingness to work in office, field, and active job site environments
Benefits
- Extended health
- Dental
- Vision
- RRSP
- Life Insurance
- PTO
- Fitness reimbursement $100/month
- EPA program
Right Traffic is an Equal Employment Opportunities Employer encouraging diversity in the workplace. All qualified applicants will be considered without regard to their nationality, ethnicity, gender, race, color, religion, sex, sexual orientation, gender identity, age, disability, marital status, pregnancy, genetic information, veterans, or military status.
Job Type: Full-time
Pay: $55,000.00-$62,000.00 per year
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Dartmouth, NS: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Would you consider yourself to have strong organizational skills with the ability to handle multiple open claim files simultaneously?
- Were you referred by a current employee? If so, what is their name?
- Have you worked for Right Traffic or any of it's affiliated companies in the past? If so, when and what company?
- Do you have exposure to Auto, General Liability, and/or Workers' Compensation claims?
- Do you have excellent written and verbal communication?
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
- Claims administration, insurance, risk management or related: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
- Passport (preferred)
Willingness to travel:
Work Location: In person
