We are looking for an Application Support Engineer to support and enhance enterprise business systems for a client in Hamilton, Ontario. This role focuses on maintaining application performance, resolving technical issues, and helping business units make effective use of critical platforms. The successful candidate will contribute technical expertise across application support, configuration, reporting, and integration while working closely with both operational stakeholders and delivery teams.
Responsibilities:
- Provide ongoing technical support for enterprise applications by investigating incidents, resolving system issues, and maintaining stable day-to-day operations.
- Configure, administer, and optimize business applications to meet operational needs across municipal departments and service areas.
- Analyze application behaviour, data quality concerns, and system errors to identify root causes and recommend effective solutions.
- Translate operational and business needs into clear functional and technical documentation, including support procedures, specifications, and test materials.
- Collaborate with Agile delivery teams as a technical contributor, participating in planning, issue resolution, testing, and continuous improvement activities.
- Support reporting, troubleshooting, and integration work involving enterprise asset management, ERP, CMMS, and related business systems.
- Work with relational databases such as Oracle and Microsoft SQL Server to review data, support reporting needs, and assist with issue diagnosis.
- Coordinate application changes in alignment with established incident, problem, and change management practices.
- Partner with business and technical teams to support cross-system integrations and ensure reliable information flow between connected platforms.
- Completion of post-secondary studies in Computer Science, Information Systems, Engineering Technology, or a related field, or an equivalent combination of education and progressively responsible technical experience.
- At least five years of experience supporting enterprise applications in areas such as administration, configuration, development, integration, or reporting.
- Background supporting Hexagon or comparable enterprise asset management, ERP, or CMMS platforms in a complex organizational setting.
- Strong troubleshooting and analytical abilities with experience resolving advanced application and data-related issues.
- Hands-on experience working with Agile or Scrum teams in a technical support or delivery capacity.
- Solid understanding of relational databases, including Oracle and Microsoft SQL Server, for reporting, troubleshooting, or application integration purposes.
- Demonstrated ability to communicate effectively, produce clear technical documentation, and collaborate with cross-functional teams.
- Proven ability to manage competing priorities independently while maintaining accuracy and organization in a multi-stakeholder environment.
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