Job Summary
We are seeking a high-energy, customer-focused Call Centre Pharmacy Assistant to join our growing team. In this fast-paced role, you will serve as the primary point of contact for patient and client inquiries over the phone, delivering accurate and professional service while managing data entry in our pharmacy management software.
Duties
- Answer high-volume inbound calls in a prompt, professional, and courteous manner.
- Provide accurate pharmacy customer service and resolve patient inquiries efficiently.
- Perform precise data entry and record management using Kroll pharmacy software.
- Multitask effectively between phone interactions, software updates, and administrative duties.
Qualifications & Assets:
- Education: Completed post-secondary degree or diploma (Recent graduates are strongly encouraged to apply).
- Communication: Exceptional written and verbal English communication skills with a clear, professional phone manner.
- Customer Service: Prior experience in customer service, retail, or call centre environments.
- Technical Proficiency: Strong computer skills; hands-on experience with Kroll pharmacy software is a significant asset.
- Core Attributes: Highly motivated, detail-oriented, adaptable, and able to excel in a fast-paced environment.
This position is an excellent stepping stone for those passionate about healthcare, eager to grow their expertise, and committed to providing outstanding patient support. Join us to be part of a dedicated team that values your contribution and invests in your professional development!
Pay: From $19.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
