Job Summary
Anstett Jewellers is seeking a highly motivated, curious and customer-focused Retail Associate with a passion for creating memorable experiences for our loyal clientele.
Our Retail Associate is responsible for providing exceptional customer service by meeting our customer’s individual needs and expectations. The Retail Associate serves as a representative of the company brand by promoting the philosophy and values of the 76 year legacy developed over the years in Southwestern Ontario. By striving to discover your client's needs you will tailor their experience within our store in order to elevate their impression of the brands we carry and build long-lasting relationships.
This is an opportunity for those who thrive in a fast-paced environment. You must have a strong strategic customer service & retail business mindset, a willingness to learn, and a passion for forming meaningful relationships across our diverse customer base. Your self-driven and curious nature will continuously drive you to improve your personal and team performance. We value forward-thinking individuals who are eager to use their creativity and skills to grow within our company.
KEY RESPONSIBILITIES
- Identify and assess customer needs to support the sales team and to achieve satisfaction.
- Strong communication and teamwork skills.
- Demonstrate customer service leadership by playing an active support role on the sales floor and ensuring the highest level of customer service is provided.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Keep records of customer interactions, process customer purchases, support accounts and file documents.
- Keep customers informed of current promotions, products, trends, and brand collections.
- Communicate the key qualities and the characteristics of the brand to customers.
- Build social media presence by communicating and promoting our IG and FB to customers to build followers.
- Repair take in process, be an expert in building customer loyalty.
- Assist with daily store set up and end of day take downs.
- Support sales team with certificates and documents as needed.
- Follow procedures, guidelines and policies.
- Perform other duties as required.
YOU’LL THRIVE HERE IF YOU ARE
- Interested in a rewarding career in Jewellery.
- Passionate about creating a seamless and inviting customer experience.
- Have a minimum of 2-3 years of customer care/luxury retail setting.
- Focused on accuracy and efficiency.
- A strong attention to detail and excellent verbal and written communication skills to deliver exemplary customer service.
- Self-starter; the ability to be flexible and proactive as per the needs of the business.
- Ability to work effectively in a busy and high-profile environment.
- Ability to multi-task, prioritize and manage time effectively.
WHY JOIN US
- Build a career through training and development opportunities.
- Employee discounts.
- Wellness spending account (full-time employees).
- A beautiful boutique setting in downtown Goderich.
- This role is ideal for motivated individuals eager to develop their retail sales expertise while delivering exceptional customer service. We value energetic team players who thrive on helping customers find the perfect solutions and enjoy working in a luxury retail setting. Join us today and be part of a vibrant team dedicated to creating memorable shopping experiences!
Pay: $24.00-$25.00 per hour
Benefits:
- Designated paid holidays
- On-site parking
- Store discount
- Tuition reimbursement
- Wellness program
Ability to commute/relocate:
- Goderich, ON N7A 1M3: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (required)
Experience:
- Luxury retail customer service: 2 years (required)
- Fashion retail: 2 years (required)
- Customer relationship management: 2 years (required)
Language:
Work Location: In person
