Location: Canadian Tire Bayers Lake – Store 465 (Halifax, NS)
Job Type: Full-time
Reports to: Department Manager – Auto Parts Manager
Position Summary
As a member of the store’s Management Team, the Auto Parts Supervisor is responsible for leading the Automotive Parts department by ensuring it operates efficiently with friendly, knowledgeable, and service-focused staff. This role drives customer satisfaction and retail execution through strong coaching, accurate parts sourcing and ordering, inventory discipline, and a well-merchandised, safe, and organized department.
Foster a culture that values excellent customer service and solutions-focused support, in person and over the phone.
Ensure the team provides accurate parts advice using computerized parts lookup tools and confirms customer needs to reduce returns/errors.
Support resolution of customer issues, complaints, and escalations while protecting the customer experience and store standards.
Promote add-on and related products to ensure customers leave with what they need (value-added selling).
Supports daily department readiness: facing, filling holes, accurate labels/pricing, top-stock standards, and cleanliness.
Assists the Department Manager with daily/weekly planning, task delegation, and follow-up to meet productivity goals.
Lead seasonal transitions within Auto Parts (e.g., winter readiness, batteries, wiper blades, fluids, accessories) and execute promotional changes.
- Help with store opening/closing responsibilities as required.
Drive inventory accuracy through hole checks, bin cap analysis, replenishment routines, and reporting low stock/variances.
Ensure merchandise is located and stored appropriately (including warehouse coordination) and follow processes for damaged/stolen goods reporting.
Helps onboard, train, and coach associates to improve product knowledge, service behaviours, and execution standards.
Recognizes strong performance, provides timely feedback, and supports a respectful, inclusive, and team-oriented environment.
Helps run quick huddles/department updates and ensures the team is aware of key promotions, priorities, and standards.
Ensures compliance with store policies and health & safety requirements, and immediately reports hazards or unsafe conditions.
Uses professional language and appearance standards; supports confidentiality and respectful workplace expectations.
Experience in retail sales/operations; prior leadership, keyholder, trainer, or acting supervisor experience preferred.
Working knowledge (or ability to quickly learn) Hardware & Housewares products and department routines.
Comfortable using retail technology (RF/handheld, inventory/look-up tools, basic computer systems).
Cash handling / register experience is an asset.
- Work experience in a Canadian Tire store, is also considered an asset.
Strong customer-first mindset; calm and professional under pressure.
Effective communication, coaching, and follow-up; able to delegate and support execution.
Strong work ethic, reliability, and ability to manage multiple priorities in a fast-paced environment.
Standing/walking for extended periods (up to an 8-hour shift).
Lifting/carrying and pushing/pulling merchandise (light to heavy), including reaching above shoulder level and using ladders as needed.
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
