At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.
As a Manager, Payments and Open Banking, Consulting, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Leading project work streams, emphasizing the ability to build collaborative relationships with team members and clients
Communicating complex information effectively in written and verbal formats to various situations and audiences
Conducting and managing market research and quantitative and qualitative analyses, including the synthesis of meaningful insights
Effectively leveraging analytical frameworks and tools to summarize complex data sets
Supporting delivery from project scoping to conclusion, while consistently keeping the client’s goals in mind
Approaching new projects with an open mind
Demonstrating empathy for coworkers and customers
Believing in the value created by diverse teams and adapting to different working styles
Learning from mistakes and asking for help when needed
Uphold the firm's code of ethics and business conduct
What You'll Bring:
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:
Deep knowledge of Financial Services domain with a focus on Payments, Banking Operations, and/or Retail and Commercial Lending
An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work
5-7 years' experience in one or more areas in financial services and/or consulting with a focus on Retail and Commercial Banking, Business Operations, Technology implementations and ideally a blend of consulting and domain knowledge
Exceptional written and oral communication and interpersonal skills to present in a business context, provide high quality output, and develop and maintain strong relationships with clients and internal colleagues
Ability to coach and develop team members while modelling consistent high-performance
Experience and successful delivery in one or more of the following areas:
Hands-on experience with retail and commercial card programs, global transaction banking, and/or cash management products
Functional knowledge of money movement capabilities and the underlying infrastructure for high value, low value, and instant payments
Payments Canada’s current platforms (ACSS, Lynx USBE), as well as upcoming changes as part of the Payments Modernization roadmap (e.g., ISO 20022, RTR)
Global clearing and market infrastructures (Fed, CHIPS, CHAPS, TARGET2, Faster Payments, SWIFT, etc.). Correspondent banking structure and NOS/VOS accounts
Financial operations, including settlement operations, reconciliation, and exception processing
Familiarity with the Canadian payments landscape and upcoming changes as part of the Payments Modernization roadmap and Budget 2025
Experience in complex transformational and/or modernization programs built around technology solutions for financial services
Experience developing target operating models, process design, technology enablement strategies and roadmaps, including comfort with various frameworks and methodologies
Ability to multitask and manage ambiguity in dynamic client environments, while remaining self-motivated and passionate about client service and collaborative teamwork
PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.
This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.
The salary range for this position is $112,400 - $162,400. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.
We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at:
https://jobs-ca.pwc.com/ca/en/life-at-pwc
PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.
We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.
The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).
