COMPETITION: 202641
POSITION TYPE: Term
SCHEDULE: Full-Time
COMPETITION CLOSE DATE: Open Until Filled
ABOUT INUVIALUIT REGIONAL CORPORATION (IRC)
IRC was created in 1984 to represent the Inuvialuit and their rights and benefits obtained under one of Canada's oldest comprehensive land claim agreements. With assets over $1 billion, not including vast land holdings, IRC is responsible for corporate investment, land management, and a broad range of social, cultural, and economic programs and services benefiting Inuvialuit. Its subsidiaries have interests in grocery, manufacturing, property management, transportation, and significant dealings in the oil and gas industry.
Since its inception, IRC has experienced considerable growth, and its structure and operations have become increasingly complex. Combining local government and service delivery, community development, investment, and operating business divisions, all managed by a single back office, the organization has an array of complexities for the executive staff to navigate. There is an emphasis on fostering understanding, healing, and resilience in a region brimming with unique social challenges and immense potential for transformative change.
ABOUT MACKENZIE HOTEL LTD.
The Mackenzie Hotel is one of Inuvik’s most established accommodations, offering guests a welcoming stay in the heart of the community. As part of IRC’s hospitality portfolio, the Mackenzie Hotel provides comfortable lodging, excellent dining, and a friendly atmosphere that reflects the spirit of the North. Whether hosting business travelers, tourists, or community members, the hotel is a central hub for visitors seeking quality service and genuine northern hospitality.
JOB SUMMARY
Mackenzie Hotel is seeking a professional and attentive individual to join our team as a Front Desk Supervisor. This role is essential to maintaining our high standards of guest service and operational efficiency. The Front Desk Supervisor will oversee front desk staff, manage guest services, and contribute to creating a first-rate experience for our guests. Job duties include monitoring and posting Accounts Receivables to ensure accurate financial records, making bank deposits and reconciling financial transactions, training new staff to ensure they adhere to hotel standards and provide excellent service, supervising front desk staff with guidance and support to maintain operational efficiency, and scheduling staff to ensure full front desk coverage during business hours. This position offers a dynamic work
environment with the opportunity to make a meaningful impact on guest satisfaction and hotel operations.
QUALIFICATIONS
Applicants must be/have:
- Proven experience in hotel front desk operations, with prior supervisory experience highly preferred.
- Strong interpersonal and communication skills, with the ability to lead a team and interact positively with guests.
- Organizational skills with attention to detail, ensuring accurate financial record-keeping and smooth operations.
- Proficiency in hotel management software and other relevant computer applications.
- Ability to train new staff, fostering adherence to hotel standards and excellent service delivery.
- Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
- Strong problem-solving skills to address guest concerns and operational issues effectively.
- Reliable, punctual, and able to manage scheduling to ensure full front desk coverage during business hours.
- Knowledge of basic accounting practices, including monitoring Accounts Receivables and reconciling financial transactions, is an asset.
KNOWLEDGE, SKILLS, AND ABILITIES
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Hospitality Management: Thorough understanding of front desk operations and hotel standards to maintain high levels of guest satisfaction.
- Leadership and Supervision: Proven ability to lead and supervise front desk staff, providing on-the-job training and fostering a collaborative team environment.
- Communication: Excellent interpersonal and verbal communication skills for effective interaction with guests and coordination with other departments.
- Problem Solving: Strong problem-solving abilities to address guest concerns and operational challenges promptly and efficiently.
- Organizational Skills: Exceptional organizational and time-management abilities to manage reservations, financial records, and staff schedules effectively.
- Technical Proficiency: Proficient in hotel management software and other relevant applications to streamline operations and financial reporting.
- Accounting Knowledge: Familiarity with basic accounting practices, including monitoring Accounts Receivables and reconciling financial transactions.
- Training and Development: Skillful in training new staff to ensure adherence to hotel standards and excellent service delivery.
- Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays, to meet the hotel’s operational needs.
- Customer Service Focus: Strong commitment to delivering outstanding guest service with a polite, professional, and attentive demeanor.
- Reliability and Punctuality.
Please refer to the job description for a full list of duties and qualifications.
WORKING CONDITIONS
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Shift Work: This role requires the ability to work in shifts, including evenings, weekends, and holidays, to ensure front desk coverage during all operating hours.
- Physical Demands: The position involves standing for extended periods during shifts and may require occasional lifting of items such as guest luggage.
- Work Environment: The front desk area is a fast-paced environment, requiring constant interaction with guests and coordination with various hotel departments.
- Mental Demands: High level of mental alertness and professionalism is required to handle guest inquiries, complaints, and manage reservations efficiently.
- Team Interaction: Frequent interaction with front desk staff and other hotel employees; requires maintaining a harmonious and cooperative relationship.
- Customer Service Focus: Continuous engagement with guests, necessitating a polite, attentive, and guest-oriented demeanor always.
TO APPLY
Please submit your resume and cover letter by pressing the Apply for This Job button at the top right of this web page and follow the application steps.
We encourage timely submissions of applications as candidates will be actively reviewed and the interview process may begin prior to the closing date.
ADDITIONAL INFORMATION
- Priority consideration for beneficiaries of the Inuvialuit Final Agreement (IFA). The candidates are encouraged to indicate their beneficiary status in applications.
- Requires a satisfactory Criminal Record Check.
- An eligibility list may be established for future hiring of similar positions.
- Casual or term positions may be offered and could convert to indeterminate status based on performance.
- Applicants who do not meet all qualifications may still be considered and could be offered a lower-level position with a developmental plan.
- Provides wellness benefits through an employee and family assistance program.
- If accommodations are needed during the recruitment process, candidates are encouraged to contact HR for assistance.
- Appreciation expressed in advance to all applicants, with an assurance that only that shortlisted will be contacted.
WHAT WE OFFER
- Vacation benefits: We provide eligible employees with vacation pay at a rate of 4% on each bi-weekly pay.
- Wellness Benefits: We provide all employees with access to an employee and family assistance program.
For more information about our organization, go to https://irc.inuvialuit.com/jobs
Human Resources
Inuvialuit Regional Corporation
E-mail: [email protected] | Telephone: 867-777-7000 | Web: irc.inuvialuit.com
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