Mountain Health & Performance — North Vancouver, BC
At Mountain Health & Performance, we believe healthcare should feel welcoming, collaborative, and genuinely helpful from the moment someone walks through the door.
For more than 35 years, our clinic has helped the North Shore community move better, recover from injury, stay active, and perform at their best through evidence-based care and an exceptional client experience. Our multidisciplinary team includes chiropractors, physiotherapists, and massage therapists, all delivered in a modern, team-oriented environment.
We’re looking for a Front Desk / Patient Experience & Operations Coordinator who is warm, organized, detail-oriented, and thrives in a fast-paced healthcare setting. This role is much more than answering phones or booking appointments — you’ll play a central role in creating a positive experience for every person who visits the clinic while helping support the day-to-day operations and growth of the practice.
If you enjoy helping people, take pride in staying organized, and want to be part of a supportive healthcare team that genuinely values professionalism and community, we’d love to meet you.
What You’ll Do
- Welcome patients and visitors with professionalism, warmth, and confidence
- Manage appointment scheduling, rescheduling, cancellations, and waitlists using Jane App
- Answer phones, emails, and online inquiries promptly and professionally
- Help new patients understand our services and guide them through the booking process
- Process payments, insurance claims, ICBC and WorkSafeBC visits, and direct billing submissions accurately
- Maintain organized and detailed notes and administrative records
- Support clinicians by helping maintain smooth clinic flow and optimized schedules
- Help patients navigate treatment recommendations, service options, and payment conversations with clarity, professionalism, and empathy
- Confidently communicate the value of recommended care plans and services in a patient-first, educational, non-pushy manner
- Prepare and maintain treatment spaces, reception areas, and shared clinic spaces to a high standard
- Assist with inventory management and restocking front desk and treatment room supplies
- Coordinate communication between practitioners, patients, and insurers when needed
- Assist with maintaining and supporting the clinic’s social media presence, community engagement, and online communication initiatives
- Capture occasional behind-the-scenes clinic content, clinic updates, or community event highlights where appropriate
- Support occasional community events, marketing initiatives, and clinic promotions
- Contribute to a positive, team-first environment where everyone supports one another
Who We’re Looking For
You’re someone who:
- Naturally makes people feel welcome and comfortable
- Enjoys working in a busy, team-oriented environment
- Can stay calm, organized, and professional under pressure
- Takes initiative and notices the small details others may miss
- Communicates clearly and confidently in person, over the phone, and in writing
- Can freely discuss fees and promoting clinic services
- Understands that trust, education, and patient experience naturally drive long-term relationships
- Has an eye for presentation, branding, and creating a polished client experience both in person and online
- Is dependable, punctual, and takes ownership of their work
- Learns new systems and processes quickly
- Genuinely cares about creating a great patient experience
Qualifications & Experience
- 1+ year of reception, administrative, customer service, hospitality, healthcare office, or consultative sales experience preferred
- Experience with Jane App or other EMR/scheduling software is an asset
- Strong computer skills and comfort learning clinic software systems
- Experience with direct billing, ICBC claims, or extended health benefits is an asset
- Experience managing or contributing to social media platforms such as Instagram or Facebook is considered an asset
- Comfort discussing fee-for-service offerings, memberships, or treatment recommendations in a professional and patient-focused manner
- Basic content creation skills (photos, stories, captions, Canva, etc.) are considered an advantage
- Excellent organizational and multitasking abilities
- Strong verbal and written communication skills
- Experience in a healthcare, wellness, or allied health setting is preferred but not required
What We Offer
- A supportive and collaborative clinic culture
- Modern multidisciplinary healthcare environment
- On-site parking
- Saff appreciation events
- Opportunities for professional growth and increased responsibility over time
- A workplace that values initiative, reliability, and strong client care
- The opportunity to work alongside an experienced healthcare team serving the North Shore community
Position Details
- Full-time or part-time opportunities available
- Some evening and/or Saturday availability will be required
- Competitive hourly compensation based on experience
- In-person position located in North Vancouver
About Mountain Health & Performance
Mountain Health & Performance is a multidisciplinary clinic focused on evidence-based care, active recovery, and helping people continue doing the activities they love. We work with everyone from families and office workers to recreational athletes and competitive sports teams.
We pride ourselves on creating an environment that is professional, welcoming, community-oriented, and genuinely patient-focused.
To Apply
Please submit:
- Your resume
- A short cover letter telling us about yourself, your availability, and why you’d be a great fit for Mountain Health & Performance
Submission can be sent to [email protected].
Only applicants selected for an interview will be contacted.
Pay: $20.00-$23.00 per hour
Benefits:
- Company events
- On-site parking
Work Location: In person
