Food Services Supervisor
Company operating name: Firehouse Subs
Location of work: 440 Bathurst St, Toronto, ON M5T 2S6
Title of position: Food Services Supervisor
Terms of employment: Permanent – Full Time Position
Salary: $19 per hour
Job duties: The Firehouse Subs’ Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled. People Management
- Supervises, directs and coordinates restaurant team members throughout their shift
- Schedules staff and assigns duties and provides ongoing, specific direction to team members
- Leads by example and demonstrates the importance of treating every team member and guest with respect
- Assists the Restaurant Manager in recruitment and retention strategies
- Reacts immediately to issues requiring attention during the shift
- Provides on-going and consistent training that positively impacts the overall operations
- Trains staff in job duties, sanitation and safety procedures
- Trains, orientates and monitors new team members, using PTS and feedback binder
- Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
- Ensures that work schedules are met and establish methods to meet work schedules
- Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
- Encourages an exciting and fun work environment while motivating team members to meet goals
Hospitality Management
- Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
- Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
- Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
- Assists in the running of company-wide incentive programs
- Promotes a respectful team environment
- Leads team throughout shift with a positive attitude
- Acts as role model for exceptional guest service
- Effectively communicates with the management team
- Shares ideas, looks for opportunities to grow the business and empower your team to make it right
Operations Management
- Displays knowledge of and works in compliance with applicable legislation
- Complies with and enforces all Tim Hortons operating standards
- Ensures that all product and packaging is properly merchandised and stocked
- Responsible for shift cash procedures
- Maintains operational efficiency through use of positioning charts
- Supervises team members to ensure primary and secondary duties are completed
- Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
- Keeps current on all new information on Portal or available through Townhall meetings
- Maintains records of stock, sales and wastage
- Prepares food order summaries and orders ingredients and supplies
- Assists the Restaurant Manager in driving sales and transactions during their shift
- Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)
- Escalates to management any issues and or problems
Job Requirements - Skills requirements:
- Previous supervisory experience (minimum 1 year) in fast food services industry
- Post-secondary education (business management studies an asset)
- Food safety training certifications; Food Handler Certificate
- Formal leadership training and management level training and certification programs an asset
- Proven leadership and problem solving skills
- Ability to grow sales and profitability
- A solid understanding of sales, profit performance, inventory procedures and analysis, as well as the ability to develop and execute action plans based on that analysis with direction from senior management
- Driven and focused. Passion for people and service excellence
- Ability to inspire, motivate and develop people
- Working knowledge of POS systems
Job Type: Full-time
Pay: From $19.00 per hour
Work Location: In person
