As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.
“If you are a current Kuehne+Nagel employee: Please ensure applications are submitted by Wednesday, June 10, 2026. KN is committed to supporting internal career growth, and internal candidates will be considered first. When necessary, external candidates will be reviewed to ensure the best fit for the role and business needs.”
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Montréal-Nord, QC Canada Site is looking for a new Operations Manager to join our Contract Logistics team.
The Shift Operations Manager is responsible for governing, coordinating, and controlling operational performance during an assigned shift within a Kuehne+Nagel Contract Logistics facility operating under a 4PL execution model. In this role, all physical warehouse activities are executed by a 4PL partner, while the Shift Operations Manager represents Kuehne+Nagel as the operational authority responsible for service, safety, cost, and compliance outcomes.
The role focuses on performance oversight, issue resolution, and execution control, ensuring the 4PL and Kuehne+Nagel employees delivers in line with contractual obligations, KPIs, and Kuehne+Nagel standards.
Shift Performance Governance & Control
- Own and govern shift alignment and execution across inbound, outbound, inventory, and value-added operations delivered by the 4PL to meet customer commitments
- Drive real-time shift control and performance by monitoring KPIs, maintaining execution cadence, and leading structured shift start-ups and handovers to support service, productivity, and quality outcomes.
4PL Partner Oversight
- Serve as KN’s shift authority, coordinating with 4PL leadership to ensure effective execution and operational control.
- Hold the 4PL accountable for staffing, SOP adherence, issue resolution, and escalation of recurring risks and drive immediate corrective actions through the 4PL
Safety, Quality & Compliance (QSHE)
- Ensure the 4PL operates in full compliance with Kuehne+Nagel QSHE standards, customer requirements and regulatory obligations
- Drive a strong safety and quality culture through active monitoring, issue reporting, audit support, and visible leadership on shift.
Operational Issue Management & Escalation
- Lead shift-level issue resolution through first-level root-cause analysis for gaps and engaging cross-functional support for timely escalation and issue resolution
Performance Reporting & Communication
- Lead shift performance reporting and communication by tracking key metrics, facilitating shift reviews to ensure accurate documentation of operational results, incidents, and follow-up actions.
Continuous Improvement Support
- Support continuous improvement within shift operations by identifying performance gaps and ensuring consistent execution of approved process changes by the 4PL
- Bachelor’s degree in Logistics, Supply Chain, Operations, or related field (or equivalent experience).
- 3+ years of experience in warehouse or logistics operations, preferably within outsourced or managed‑service environments.
- Demonstrated experience managing operations through third‑party providers (3PL/4PL).
- Strong understanding of warehouse KPIs, operational controls, and service governance.
- Ability to lead through influence rather than direct authority.
- Experience in a high volume Sort Center/Hub.
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1 #LI-ONSITE
Artificial Intelligence (AI) tools may be used to assist in [specific process, e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
