Location: Remote position
At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized.
As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing.
We are currently seeking a full-time Patient Care Coordinator to join our Enhanced Services team. This position is fully remote.
The Patient Care Coordinator is the first point of contact for patients accessing services through Resolve Sleep Enhanced Services.
In this important front-line role, you'll be the first point of contact for patients—setting the tone for a positive, supportive experience from start to finish. You’ll help keep the clinic running smoothly, support our clinical team, and play a key role in delivering excellent care.
This role is responsible for:
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Guiding patients through their care journey, including scheduling appointments with Nurse Practitioners and ensuring all required forms and documentation are completed prior to appointments
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Coordinating referrals and working closely with clinics that refer patients for CPAP prescription support, Home Sleep Apnea Testing (HSAT), Oral Appliance Therapy (OAT), supplements, CBT-I, and other Enhanced Services programs
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Facilitating home sleep testing (where applicable), including patient communication, education, scheduling, shipping coordination, and follow-up
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Supporting web-generated referrals and helping patients access services such as CBT-I, supplements, sleep consultations, and other virtual care programs
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Identifying opportunities for patients to benefit from additional sleep health services and programs, and helping connect them with the most appropriate care pathway
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Monitoring patient progress through established workflows and ensuring timely follow-up, appointment completion, and communication between patients, clinicians, Nurse Practitioners, and partner clinics
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Maintaining accurate documentation and administrative records within company systems
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Acting as a role model and ambassador to the company by living our shared Resolve Sleep Health values
The PCC works closely with clinicians, Nurse Practitioners, clinic teams, and external partners to support timely access to sleep healthcare while providing exceptional customer service and administrative support.
What you bring:
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A passion for people and exceptional customer service skills
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Detail-oriented and a quick learner who thrives in a busy clinic
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A team-first mindset and a solutions-focused approach
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Previous experience in healthcare, administration, or customer service
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Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided)
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Bilingual French and English preferred.
Why you’ll love working here:
We know our people are the key to our success, so we invest in making Resolve a great place to work, with:
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Competitive pay with incentive opportunities
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Health & Dental Benefits
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Employee Family Assistance Program
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Wellness + vacation hours
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Employee discounts on products/services
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Professional development & license fee reimbursement
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A supportive, passionate, and fun team culture
This is more than a job — it’s a chance to make a real difference. Apply today at resolvesleep.com
We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.
We thank all candidates for their interest; however, only those selected for an interview will be contacted.
Internal applicants have until end of day July 30th 2026 to apply.
