Who We Are
At Vista Railings, we help homeowners, contractors, and builders create outdoor spaces where people connect.
For over 50 years, we've designed and manufactured premium aluminum and glass railing systems across North America. We're proud of our reputation for quality, innovation, and customer service—but what truly sets us apart is our people.
We're a team that values:
- Trust
- Respect
- Continuous improvement
- Teamwork
- A can-do attitude
If you're looking for a company where your ideas matter, your career can grow, and your work has a direct impact, we'd love to meet you!
Why Join VISTA?
✔ Work with customers across North America
✔ Learn sales, customer success, and product expertise
✔ Be part of a growing Canadian manufacturer
✔ RRSP matching program
✔ Extended health and dental benefits
✔ Profit-sharing opportunities
✔ Three weeks vacation
✔ Career growth opportunities
✔ A supportive, collaborative team and a people-first culture.
✔ Free Parking
What You'll Do
As a Customer Service Representative, you'll help contractors, dealers, and homeowners find the right railing solutions for their projects.
You'll be the bridge between customers, sales, production, and shipping teams—making sure every project runs smoothly from quote to delivery.
Your day may include:
· Assisting customers across North America by phone and email
· Providing quotes, product recommendations, and project support
· Building relationships with existing customers and identifying new opportunities
· Checking inventory, providing delivery updates, and coordinating orders
· Resolving customer inquiries and troubleshooting issues
· Processing orders, credits, and returns
· Coordinating shipments with warehouses in Canada and the USA
· Providing freight quotes and delivery information
· Working closely with Sales Managers and Sales Representatives to support customer growth
· Learning our product lines and becoming a trusted resource for customers
What We're Looking For
We're looking for someone who enjoys helping people, solving problems, and building strong relationships with customers. The ideal candidate is organized, proactive, and thrives in a fast-paced environment.
You will be a great fit if you:
- Have excellent communication and customer service skills
- Enjoy building relationships and creating positive customer experiences
- Can manage multiple priorities while staying organized and detail-oriented
- Are a strong problem solver who can think on your feet
- Have a positive, can-do attitude and enjoy learning new things
- Are reliable, dependable, and take pride in your work
- Work well both independently and as part of a team
- Adapt well to change and are comfortable in a growing business environment
- Are comfortable using computer systems and Microsoft Office, including Excel
- Take ownership of customer inquiries and follow through to resolution
- Respond quickly and professionally while keeping customer satisfaction top of mind
- Enjoy collaborating with teammates across different departments to get things done
Bonus Points If You:
- Have experience in customer service, inside sales, construction materials, building products, or distribution
- Speak French (not required, but considered a strong asset)
Compensation Details: $50k - $55k + profit-sharing opportunities
At VISTA, we believe great people build great companies. If you're ready to be part of a supportive team that values collaboration, growth, and customer success, we'd love to meet you. Apply today!
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
Ability to commute/relocate:
- Maple Ridge, BC V2W 1B6: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you currently hold a valid work permit or other authorization that allows you to work in Canada?
- Please briefly describe your experience in customer service, sales, or working directly with customers.
Experience:
- Customer service: 1 year (required)
Language:
Work Location: In person
