This is an 11-month contract to provide coverage during maternity leave. There is a possibility for an extension or permanent role depending on the needs of the business.
Who we are:
Britec is an ERP and I.T solutions provider firm headquartered in Calgary. Over the past 35 years we have been keeping our clients on the cutting edge of technology by developing custom end to end solutions to help them achieve their business goals.
Job Summary:
The Client Services Manager is responsible for supporting day-to-day administrative operations while ensuring a high level of service for clients. This role manages administrative tasks, assists with billing and invoicing processes, and provides occasional phone support to ensure smooth communication between clients and the company. The Client Services Manager helps maintain organized records, supports internal teams, and contributes to an efficient and positive client experience.
Preferred Qualifications & Experience
- Administration or secretarial diploma/certification or 2 years’ experience.
- Bachelor of Business Administration considered an asset
- Technologically savvy and familiarity with all Microsoft Office products.
- 3-5 years of administrative experience.
- Experience in service management is an asset.
- Experience using service management software, CRM and ERP Systems such as Autotask, Acumatica.
- Experience handling billing, invoicing, and basic financial documentation.
Abilities & Skills Required for Success:
- Strong attention to detail.
- Quick learner and ability to understand new information quickly.
- Personable and able to adapt and learn in an ever-changing industry.
- Client focused and able to provide outstanding customer service.
- Organized and able to prioritize and juggle multiple projects.
- Excellent English reading, speaking, and writing skills.
Duties:
- Manage customer invoicing, billing exports, and sales/order logging, reconciling entries for accuracy
- Assist with post-sales support, including project setup, customer onboarding, account updates, and documentation
- Manage client service hour blocks, including quoting, usage tracking, client updates, and billing
- Monitor and manage a high volume of incoming emails, including client and internal communications, delegating or following up as needed
- Monitor the company support and general inbox and assign requests to staff
- Administration of service management tool
- Act as a liaison between clients and the support team to ensure clear communication and issue resolution
- Prepare client and internal reports, including block hour and project usage reports
- Maintain and update the on-call schedule
- Assist with accounts payable and contractor approvals
- Communicate client feedback internally to improve service delivery
- Answer and delegate incoming calls (shared responsibility)
- Support other operational projects as assigned
Working hours:
- Mon – Friday
- 8am – 5pm (1 hour for lunch)
Compensation:
- Salary: $TBT
- This is a contract position; no benefits are available.
Hard work doesn’t go unrecognized at Britec and bonuses are paid based on individual and company performance. We also have quarterly incentives where employees can be rewarded for meeting certain individual or team targets
Work Location:
Britec currently works on a hybrid model with most work being performed from home. Candidates must be based out of Alberta or Ontario to be considered.
To Apply:
To be considered, applicants must possess a valid driver’s license, vehicle and be legally eligible to work in Canada.
To join the Britec team, forward your cover letter, resume and relevant transcripts on Indeed or on our company website, Britec.com. Britec is an equal opportunity employer, and we encourage all races and genders to apply. All applicants must be legally eligible to work in Canada.
We thank you for your interest. Only short-listed candidates will be contacted.
No recruiters please.
Pay: $60,000.00-$75,000.00 per year
Benefits:
Application question(s):
- Please confirm you are in Calgary.
Experience:
- Administrative: 2 years (required)
- Billing: 2 years (required)
Work Location: Hybrid remote in Calgary, AB T2R 1K3
