About Bright Future Brands
Bright Future Brands is one of British Columbia's fastest-growing home service companies, operating multiple brands across moving, storage, junk removal, specialty transportation, and related services.
Our mission is to build industry-leading service businesses while making a positive impact on the communities we serve. Through donation partnerships, recycling initiatives, and landfill diversion, we're committed to reducing waste and giving usable items a second life whenever possible.
We're also building with the future in mind. As we continue to grow, our long-term vision includes expanding into new markets and developing scalable systems that will support future franchising.
We're looking for an ambitious Operations Manager who thrives in a fast-paced environment, enjoys solving complex operational challenges, and wants to help build something meaningful. This is more than a management role, it's an opportunity to become a key leader within the business with a clear pathway toward General Manager as the company continues to grow.
About the Role
You'll work directly alongside the Owner to oversee the day-to-day operations of a growing multi-division business. You'll be responsible for leading operations, sales, logistics, customer service, and team performance while building systems that allow the company to scale efficiently.
This is a hands-on leadership role for someone who enjoys solving problems, developing people, improving processes, and holding teams accountable. You'll have the autonomy to identify opportunities, implement improvements, and help shape the future direction of the company.
No two days are the same, and your work will have a direct impact on the company's growth and long-term success.
Key ResponsibilitiesOperations & Logistics
- Oversee daily operations across multiple service divisions
- Manage scheduling, dispatch, crews, vehicles, and equipment
- Ensure jobs are completed safely, efficiently, and profitably
- Improve workflow efficiency and operational performance
- Identify operational bottlenecks and implement practical solutions
Sales Leadership
- Oversee the sales function, ensuring consistent lead management, quoting standards, and customer follow-up
- Coach and support the sales team to improve conversion rates, average job value, and customer experience
- Monitor sales KPIs and identify opportunities to improve performance and accountability
- Assist with commercial estimates and strategic client meetings when required
- Develop and maintain referral partner and business-to-business relationships
- Collaborate with marketing to align lead generation efforts with operational capacity and company growth objectives
Team Leadership
- Recruit, onboard, train, coach, and develop employees
- Lead performance management, coaching, and accountability conversations
- Conduct regular one-on-one meetings and performance reviews
- Foster a culture of professionalism, ownership, and continuous improvement
- Ensure employees understand and consistently meet company standards and expectations
Customer Experience
- Oversee customer service standards across the organization
- Resolve complex customer escalations professionally and efficiently
- Improve communication between sales, office staff, and field crews
- Ensure an exceptional customer experience from initial inquiry through job completion
Systems & Process Improvement
- Build and improve SOPs, workflows, and internal systems
- Develop KPIs, reporting dashboards, and accountability metrics
- Identify inefficiencies and implement scalable solutions
- Streamline processes that support continued company growth
Warehouse & Asset Management
- Oversee warehouse organization and operational readiness
- Ensure company vehicles and equipment are properly maintained
- Improve inventory management and equipment accountability
What Success Looks Like
The successful candidate will:
- Build systems that reduce owner involvement in day-to-day operations
- Improve scheduling efficiency and operational profitability
- Develop a high-performing, accountable operations and sales team
- Improve sales performance through coaching, process improvements, and accountability
- Increase customer satisfaction and service quality
- Strengthen company systems to support continued growth
- Help build the operational foundation for future expansion and franchising
- Grow into a trusted senior leader with a pathway toward General Manager
The Successful Candidate
We're looking for someone who is:
- A proven leader who enjoys developing people and building high-performing teams
- Highly organized with exceptional attention to detail
- Calm under pressure and able to make confident decisions
- Comfortable holding people accountable while maintaining positive working relationships
- A strong communicator who can effectively lead employees and build client relationships
- Analytical, proactive, and driven by continuous improvement
- Able to balance strategic thinking with hands-on execution
- Self-motivated, resourceful, and excited to grow with the company
Qualifications
Preferred experience includes:
- Operations management
- Team leadership
- Sales management or sales coaching
- Logistics, scheduling, or dispatch
- Process improvement
- KPI development and performance management
- Customer service leadership
- Project management
Experience in moving, logistics, transportation, construction, restoration, or other home service industries is considered an asset but is not required.
Why Join Bright Future Brands?
- Play a key leadership role in one of British Columbia's fastest-growing home service companies
- Work directly alongside the Owner and help shape the future of the business
- Significant autonomy and influence over operational strategy and decision-making
- Opportunity to build scalable systems that support future expansion and franchising
- Be part of a company committed to sustainability, waste diversion, and giving back to the community
- Clear pathway toward General Manager
- Competitive compensation based on experience
- Eligibility to participate in the Company's discretionary annual bonus program
- A collaborative environment where initiative, leadership, and results are recognized and rewarded
Job Type: Full-time
Compensation:$65,000–$75,000 per year, depending on experience, plus eligibility to participate in the Company's discretionary annual bonus program.
Schedule:
- Monday to Friday
- Evenings and weekends as required
Ready to Build Something Bigger?
If you're looking for more than just another management position—if you want to build systems, lead great people, help grow a purpose-driven company, and play a key role in shaping a business with ambitions to expand and franchise—we'd love to hear from you.
Apply today and help us build the future of home services.
Pay: $65,000.00-$75,000.00 per year
Benefits:
- Casual dress
- Profit sharing
- Wellness program
Work Location: In person
