- Terms of Employment Full-time, Temporary
- Position Location Edmonton
Independent Counselling Enterprises (ICE) supports adults with disabilities to live meaningful, inclusive lives. Behind every successful client service is a dedicated team ensuring the right staff are in the right place at the right time. Our Booking Coordinators play a vital role in coordinating staffing, supporting employees, and helping ensure uninterrupted, high-quality care for the individuals we serve.
At ICE, we value teamwork, problem-solving, and exceptional customer service. This position is ideal for someone who enjoys working in a fast-paced environment, thinking on their feet, and making a meaningful impact every day.
As a Booking Coordinator, you will coordinate staffing for client services by scheduling casual and relief employees, responding to changing operational needs, and supporting employees while they provide services in the community.
This role requires excellent communication, sound judgment, and strong organizational skills. Every day presents new challenges, making it an excellent opportunity for someone who thrives in a dynamic environment and enjoys finding solutions that support both employees and clients.
- Paid training, orientation, and ongoing professional development
- Stable employment with opportunities for career advancement
- A respectful, inclusive workplace that values teamwork and diversity
- Recognition for long service and outstanding contributions
- Competitive compensation
- Non-registered group RSP matching program available to qualifying employees after one year of employment, with contributions adjusted according to length of service
- Comprehensive benefits package for qualifying employees after one year of employment
- Meaningful work that directly supports employees, clients, and service excellence across the Edmonton region
- Coordinate casual and relief staffing to ensure client service needs are consistently met
- Schedule employees and respond to staffing changes in a timely manner
- Provide direction, support, and guidance to community support workers during their shifts
- Work collaboratively with managers, coordinators, and employees to resolve scheduling challenges
- Maintain accurate scheduling records and documentation
- Respond proactively to urgent staffing situations while maintaining a high level of customer service
- Utilize agency software to manage scheduling and employee information
- Promote teamwork, professionalism, and positive working relationships
- Perform other related duties as required
- Post-secondary education in Human Services, Community Rehabilitation, Health Care Administration, or a related field
- Experience working in community services, health care, scheduling, or a related environment is considered an asset
- Strong computer and data entry skills
- Excellent organizational and time management abilities
- Strong communication and interpersonal skills
- Ability to remain calm and make sound decisions in a fast-paced environment
- Ability to work independently while contributing to a collaborative team
- Clear Vulnerable Sector Police Information Check completed within the past six months
Please submit your resume and cover letter quoting "Booking Coordinator" to: Wayne Visser - [email protected]
We thank all applicants for their interest. Only those selected for an interview will be contacted.
At ICE, you’ll help ensure the right people are in the right place—supporting exceptional care for the individuals and communities we serve every day.
