Human Resources Coordinator (12–18 Month Contract)
DoubleTree by Hilton Ottawa Downtown
Position Summary
DoubleTree by Hilton Ottawa Downtown is seeking an organized, service-oriented, and detail-focused Human Resources Coordinator to join our team on a 12–18 month contract basis.
Reporting to the General Manager, the HR Coordinator will support a wide range of human resources functions including payroll administration, benefits coordination, employee relations, recruitment, onboarding, health and safety, and HR compliance.
As part of a hospitality-focused environment, the successful candidate will play a key role in supporting team members and leaders while helping to foster an engaging, inclusive, and positive workplace culture that reflects the values and service standards of the DoubleTree by Hilton brand.
Key Responsibilities
Employee Relations & HR Support
- Serve as a first point of contact for HR-related inquiries from team members and supervisors.
- Provide guidance on company policies, procedures, and workplace practices.
- Support employee relations matters including attendance management, workplace concerns, investigations, and performance management processes.
- Maintain confidentiality while handling sensitive employee information.
- Assist management in fostering a respectful, inclusive, and collaborative work environment.
Payroll & Benefits Administration
- Coordinate and process payroll for hourly and salaried team members, ensuring accuracy and compliance with company policies and applicable legislation.
- Administer employee benefits programs, including enrollments, changes, terminations, and employee inquiries.
- Liaise with benefit providers and payroll partners to resolve issues in a timely manner.
Recruitment, Onboarding & Employee Experience
- Coordinate full-cycle recruitment activities, including but not limited to: posting positions, screening candidates, and preparing employment offers.
- Support recruitment efforts for hotel operations departments including Front Office, Housekeeping, Food & Beverage, Sales, Maintenance, and Administration.
- Facilitate new hire orientation programs and onboarding activities to ensure a positive employee experience.
- Prepare and maintain employee files and onboarding documentation.
- Assist with employee recognition, engagement, and retention initiatives.
Employee Engagement
- Coordinate and support employee engagement initiatives that promote a positive workplace culture and strengthen team member satisfaction.
- Actively lead the hotel's Care Committee, assisting with the planning and execution of employee appreciation, recognition, wellness, and social events.
- Partner with department leaders to identify opportunities to enhance employee morale, retention, and workplace culture.
- Support the communication and promotion of engagement activities throughout the hotel.
- Gather employee feedback and assist in developing initiatives that contribute to an exceptional team member experience.
- Help foster a workplace culture aligned with the organization’s values
Health & Safety / JHSC Coordination
- Coordinate Joint Health and Safety Committee (JHSC) meetings, agendas, minutes, and follow-up actions.
- Support workplace inspections, incident investigations, corrective actions, and WSIB safety reporting.
- Track health and safety training requirements and maintain compliance records.
- Promote a strong culture of workplace safety and employee well-being.
- Assist with workplace accommodations and return-to-work programs as required.
Compliance & HR Administration
- Ensure compliance with applicable legislation including:
- Employment Standards Act (ESA)
- Occupational Health and Safety Act (OHSA)
- Human Rights Code
- Accessibility and workplace accommodation requirements
- Assist with policy development, implementation, and communication.
- Support training initiatives.
- Participate in special projects and continuous improvement initiatives within the HR function.
Qualifications
- University degree in Human Resources, Business Administration, or a related field.
- CHRP or CHRL designation (completed or in progress) is preferred.
- Minimum 2–4 years of progressive Human Resources experience, preferably in hospitality, tourism, service, or a multi-shift environment.
- Experience with payroll processing and benefits administration.
- Working knowledge of Ontario employment legislation, including ESA, OHSA, and Human Rights requirements.
- Experience supporting Joint Health and Safety Committee (JHSC) activities.
- Strong proficiency with Microsoft Office Suite and HRIS/payroll systems.
- Excellent communication, organizational, and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced hospitality environment.
- Strong attention to detail and commitment to confidentiality.
- Bilingualism (English and French) is considered a strong asset.
What We Offer
- Opportunity to gain broad HR experience within a leading hospitality organization.
- Collaborative and supportive team environment.
- Exposure to all areas of hotel operations and employee relations.
- Professional development and growth opportunities.
- Health and dental benefits, Hilton discounts and team member recognition programs
Contract Term: 12–18 months, with the possibility of extension based on business needs.
At DoubleTree by Hilton Ottawa Downtown, we are committed to creating a workplace that reflects the diversity of our guests and community. We welcome applications from qualified candidates of all backgrounds and are committed to providing accommodations throughout the recruitment process in accordance with applicable legislation
Pay: $58,500.00-$65,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Paid time off
Work Location: In person
