Job Overview
We are seeking a highly organized and motivated Operations Manager to oversee the daily operations of our First Aid/CPR and Safety training company. The Operations Manager will ensure that training courses are delivered efficiently, instructors are properly scheduled and supported, certifications are processed accurately, and clients receive exceptional customer service. This role requires strong leadership, problem-solving abilities, and excellent organizational skills to maintain high-quality training standards while supporting business growth.
Key Responsibilities
- Manage the day-to-day operations of the training business.
- Coordinate and schedule First Aid, CPR, AED, and workplace safety courses.
- Recruit, train, supervise, and support instructors and administrative staff.
- Ensure all training programs comply with provincial and national certification standards.
- Order and track training equipment, classroom supplies, and inventory.
- Process course registrations, certifications, and training records accurately.
- Build and maintain strong relationships with corporate clients, schools, community organizations, and individual learners.
- Respond to customer inquiries and resolve concerns professionally and promptly.
- Monitor operational performance and implement improvements to increase efficiency.
- Develop staff schedules and manage instructor availability.
- Assist with budgeting, expense tracking, and operational reporting.
- Ensure compliance with workplace health and safety regulations.
Qualifications
- Post-secondary education or Bachelors in Business Administration, Operations Management, Healthcare Administration, or a related field is preferred.
- Previous experience in operations, office management, customer service, or business administration.
- Leadership or supervisory experience is considered an asset.
- Knowledge of First Aid, CPR, workplace safety, or emergency response training is an asset.
- Proficiency with Microsoft Office, QuickBooks and scheduling or customer management software.
- Valid First Aid and CPR Instructor certification is considered an asset but not required.
Required Skills
- Excellent organizational and time management skills.
- Strong leadership abilities.
- Outstanding communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Customer-focused mindset.
- Ability to work independently while collaborating with a team.
- Experience with scheduling, logistics, and process improvement.
Working Conditions
- Full-time position.
- Office-based work with some visits to training locations.
What We Offer
- Competitive salary.
- Supportive and collaborative work environment.
- Opportunities for career advancement.
- The opportunity to make a meaningful impact by helping individuals and organizations develop lifesaving skills.
Ideal Candidate
The ideal Operations Manager is a proactive leader who thrives in a fast-paced environment, enjoys solving operational challenges, and is passionate about delivering exceptional customer experiences. They are committed to maintaining high training standards while ensuring instructors, staff, and clients receive the support they need for successful First Aid, CPR and Safety education.
Pay: $55,129.08-$70,000.00 per year
Benefits:
- Casual dress
- On-site parking
Work Location: In person
