Job Summary:
In this role, the right candidate will work as part of a support delivery team, analyzing and gathering requirements, enhancing configuration, training, improving business processes, and ensuring overall client satisfaction. As a liaison between our pension clients and our programing team, we are looking for individuals with the ability to work independently and collaboratively towards delivering effective and quality solutions that meet our client’s business needs. You will have experience and working knowledge of Pension and Benefits, specifically Canadian Defined Benefit and or Defined Contribution pension plans. If you have past experience with pension plans and or a background in Actuarial Sciences, we want to hear from you.
Responsibilities for this position include:
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Responsible for analyzing customer requirements and the analysis of information/data.
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Responsible for understanding the pension business needs of the client and identifying how best to meet those needs. This includes working with the business and the technology areas to gather requirements for development and management.
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The role leads the effort to analyze, validate and document the business and system requirements.
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Acts as a bridge between the business and the IT groups, and is accountable for a technology solution that supports the business request or opportunity and is based on the enterprise architecture.
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Assists in designing, modifying and creating business processes that will be used to implement the business transformation solutions. This is done through research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry requirements.
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Provides input to improve overall efficiency and processes.
